Fiber Network Field Technician

Frontier Communications Corporation; Goleta (CA); On-site; USD 34,081 - 64,333; Full time

Job summary

Frontier Communications is seeking a Fiber Network Field Technician in Goleta, CA. This role involves installation and maintenance of fiber network services, customer interaction, and troubleshooting technical issues. Ideal candidates have relevant experience, a valid California driver's license, and skills in customer service. The position offers a wage range of $24.74 - $46.70 per hour.

Qualifications

• Experience as a Fiber Network Field Technician preferred.
• Experience as a Customer Service Technician II or equivalent.
• Valid California class 'C' driver’s license required.

Responsibilities

• Install and maintain fiber network services.
• Configure routers and assist with customer training.
• Troubleshoot and analyze equipment issues.

Skills

Fiber network installation

Customer service skills

Troubleshooting

Technical equipment handling

Color perception

Auditory perception

Job description

Fiber Network Field Technician

Job ID: FIBER013995

Location: 424 S PATTERSON AVENUE, GOLETA, CA 93111

Union: CWA 9575 - CBA 004

Hiring Manager: Victor Jerez

# of Openings: 1

Wage Range: $24.74 - $46.70 per hour

Summary

Responsible for tasks assigned by the Company in connection with service order and repair activity on fiber network facilities between and including the customer‑serving terminal and into the customer's premise, as well as installation activity at the fiber hub. These tasks may include, but are not limited to, installation and maintenance of voice, data, and video equipment and/or service at the customer premise, in addition to providing revenue enhancing offers to the customer. Perform other duties as required.

General Duties

• Installs, removes, rearranges, programs, tests, troubleshoots, and maintains fiber network services.
• Installs and configures routers, set‑top boxes, and may assist with installation of PC software as needed and ensure proper configuration of the customer's PC. Interacts with the Fiber Solution Center as needed. May install appropriate inside wire/cable (such as Cat 5E, coaxial cable).
• Installs, maintains, and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT.
• Interfaces with the customer to negotiate placement of equipment, may assist with account registration, e‑mail, and web access, and train the customer on how to use the new equipment. Ensures the customer is satisfied with the work that has been done. Responds to inquiries and provides follow‑up.
• Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effectively troubleshoots where appropriate.
• Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.
• May be required to perform other duties of the Customer Service Technician II classification.
• May be required to perform additional duties and tasks as required by the Company.
• According to company policy, and consistent with weight specifications of equipment used to work aloft, candidates cannot exceed 275 pounds, inclusive of clothing and with proper footwear.

Basic Qualifications

• Results obtained in standard tests for this position must meet minimum requirements established by the Company.
• Experience: First consideration will be given to an individual who has successfully held the position of Fiber Network Field Technician, present title of Customer Service Technician II, or who possesses equivalent experience (other telecommunications company experience).
• Second consideration: successfully held the position of Customer Service Technician I, II, III, or Special Equipment Installer within the last 10 years, or equivalent experience.
• Third consideration: held the position of Cable Splicer, Communications Specialist, Customer Engineer—Data Applications, Internal Communications Technician, Public Access Sales Technician, Collector Maintainer, Senior Communications Specialist, or equivalent experience within 10 years.
• Fourth consideration: held the position of Buried Service Wire Technician, Equipment Installer, Equipment Maintainer, Frame Worker, Line Worker, Plant Construction Installer, or equivalent experience within 10 years.
• All other individuals are considered when no one meets above criteria.
• Medical: No medical limitations prohibiting essential functions. Reasonable accommodations for disabled individuals.
• Must possess a valid California class "C" driver's license and proficiency in operating a manual transmission vehicle, if required.
• Criminal Records Check: Employee will be fingerprinted and must pass DOJ screening for felony convictions or pending criminal proceedings. Continuous monitoring required.
• Must be able to perceive differences in colors.
• Must distinguish audible tones/levels.

Equal Opportunity

Frontier Communications is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.