Fiber Network Field Technician

Frontier Internet; Goleta (CA); On-site; USD 34,081 - 64,333; Full time

Job summary

Frontier Internet is seeking a Fiber Network Field Technician in Goleta, California. This role involves installing, maintaining, and troubleshooting fiber network services, as well as interfacing with customers to ensure satisfaction and proper equipment placement. Candidates should possess telecommunications experience, a valid California class 'C' driver’s license, and the ability to meet physical requirements. Join Frontier Internet to help improve digital access across America.

Qualifications

• Must pass DOJ criminal records screening.
• Experience in telecommunications or related positions is preferred.
• No medical limitations preventing job performance.

Responsibilities

• Install, maintain, and troubleshoot fiber network services.
• Interface with customers to negotiate equipment placement.
• Perform other duties as assigned by the Company.

Skills

Telecommunications experience

Ability to perceive differences in colors

Ability to distinguish audible tones

Education

Valid California class 'C' driver's license

Job description

Job Details

• Job ID: FIBER013995
• Job Title: Fiber Network Field Technician
• Location: 424 S PATTERSON AVENUE, GOLETA, CA 93111
• Union: CWA 9575 - CBA 004
• Hiring Manager: Victor Jerez
• # of Openings: 1
• Posting Dates: No Internal posting
• Wage Range: $24.74 - $46.70 per hour

Summary

Responsible for tasks assigned by the Company in connection with service order and repair activity on fiber network facilities between and including the customer‑serving terminal and into the customer’s premise, as well as installation activity at the fiber hub. These tasks may include, but not be limited to, installation and maintenance of voice and data and video equipment and/or service at the customer premise, in addition to providing revenue enhancing offers to the customer. Perform other duties as required.

General Duties

• Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services.
• Installs and configures routers and set‑top boxes. May assist with installation of PC software as needed and ensure proper configuration of the customer’s PC. Interacts with the Fiber Solution Center as needed. May install appropriate inside wire/cable such as Cat 5E or coaxial cable.
• Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub and activates the ONT.
• Interfaces with customer to negotiate placement of equipment, assists with account registration, e‑mail and web access, and trains the customer on how to use the new equipment. Ensures customer satisfaction with the work performed and responds to inquiries and provides follow‑up.
• Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment and problem‑solves where appropriate.
• Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.
• May be required to perform other duties of the Customer Service Technician II classification.
• May be required to perform additional duties and tasks as required by the Company.
• Weight limit: candidates cannot exceed 275 pounds, inclusive of clothing and proper footwear.

Basic Qualifications

• Tests – Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.
• Experience – Management will designate the experience level for each vacancy.
• First consideration given to individuals who have successfully held the position of Fiber Network Field Technician, currently hold the title of Customer Service Technician II or who possess equivalent telecommunications experience.
• Second consideration given to individuals who in the last ten (10) years have successfully held the position of Customer Service Technician I, II, III or Special Equipment Installer, or who possess equivalent experience.
• Third consideration given to individuals who in the last ten (10) years have successfully held the position of Cable Splicer, Communications Specialist, Customer Engineer‑Data Applications, Internal Communications Technician, Public Access Sales Technician, Collector Maintainer, Senior Communications Specialist, or who possess equivalent experience.
• Fourth consideration given to individuals who in the last ten (10) years have successfully held the position of Buried Service Wire Technician, Equipment Installer, Equipment Maintainer, Frame Worker, Line Worker, Plant Construction Installer, or who possess equivalent experience.
• If no candidates meet the above criteria, consideration will be given to all other individuals.
• Medical – No medical limitations prohibit the individual from performing the essential functions of the job. Reasonable efforts will be made to accommodate disabled individuals.
• Must possess, at time of appointment, a valid California class “C” driver’s license and, if required at the assigned job site, must demonstrate proficiency in operating a vehicle equipped with standard (manual shift) transmission.
• Criminal records check – Employee will be required to be fingerprinted and pass DOJ criminal records screening to ensure no convictions of a felony or pending proceedings. Continuous monitoring will be undertaken to maintain eligibility.
• Must possess ability to perceive difference in colors.
• Must possess ability to distinguish audible tones/levels.

Equal Opportunity & Diversity Statement

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any visas.

Connecting communities is at the heart of what we do. We are committed to building a team that reflects the communities we serve. If your background and experiences are aligned with our passion to improve digital access across America, we encourage you to apply and help us achieve our mission to Build Gigabit America.

Frontier Communications is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Visit www.frontier.com. See also Frontier’s California – Job Applicant Privacy Notice available at https://frontier-careers.com/california-applicant-privacy-notice/.