Fiber Network Field Technician

Frontier Communications Corporation; Moreno Valley (CA); On-site; USD 34,081 - 64,333; Full time

Job summary

Frontier Communications Corporation in Moreno Valley, CA is seeking a Fiber Network Field Technician to perform installation, maintenance and repair of fiber network facilities from the customer-serving terminal to the premises, including voice/data/video equipment.

You will configure routers/set-top boxes, test equipment, and coordinate with the Fiber Solution Center; must meet safety standards and pass background checks. Requires valid CA Class C license and ability to lift up to 275 pounds.

Qualifications

• Tests – Results obtained in standard tests for this position must meet minimum requirements established by the Company.
• Experience: Fiber Network field technician or equivalent telecommunications experience within 10 years.
• Must possess valid California class C driver’s license and ability to operate vehicle with manual transmission.

Responsibilities

• Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services.
• Installs/configures routers and set-top boxes; may assist with PC software installation and customer training.
• Interacts with customers to place equipment and ensure satisfaction; provides follow‑up.

Skills

Fiber network operations

Router installation

Cable installation

Test equipment usage

Tools

Inside wiring

Cable testing equipment

Job description

Fiber Network Field Technician

Job ID: FIBER013992

Location: 22384 ALESSANDRO BLVD, MORENO VALLEY, CA 92553

Union: CWA 9588 - CBA 004

Hiring Manager: Michael Herms

# of Openings: 1

Wage Range: $24.74 - $46.70 per hour

Summary

Responsible for tasks assigned by the Company in connection with service order and repair activity on fiber network facilities between and including the customer-serving terminal and into the customer's premise, as well as installation activity at the fiber hub. These tasks may include, but are not limited to, installation and maintenance of voice and data and video equipment and/or service at the customer premise, in addition to providing revenue enhancing offers to the customer. Perform other duties as required.

General Duties

• Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services.
• Installs and configures routers and set top boxes. May assist with installation of PC software as needed and ensure proper configuration of the customer's PC. Interacts with the Fiber Solution Center as needed. May install appropriate inside wire or cable such as Cat 5E or coaxial cable.
• Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT.
• Interfaces with customer to negotiate the placement of equipment, may assist with account registration, e‑mail, and web access, and train the customer on how to use the new equipment. Ensures the customer is satisfied with the work that has been done. Responds to inquiries and provides follow‑up.
• Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem‑solving where appropriate.
• Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.
• May be required to perform other duties of the Customer Service Technician II classification.
• May be required to perform additional duties and tasks as required by the Company.
• Per company policy, and consistent with weight specifications of equipment used to work aloft, candidates cannot exceed 275 pounds, inclusive of clothing and proper footwear.

Basic Qualifications

• Tests – Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.
• Experience:
  • First consideration will be given to an individual who has successfully held the position of Fiber Network Field Technician, presently holds the title of Customer Service Technician II or possesses the equivalent experience (e.g., other telecommunications company experience).
  • Second consideration will be given to an individual who in the last ten (10) years has successfully held the position of Customer Service Technician I, Customer Service Technician II, Customer Service Technician III or Special Equipment Installer, or possesses the equivalent experience.
  • Third consideration will be given to an individual who in the last ten (10) years has successfully held the position of Cable Splicer, Communications Specialist, Customer Engineer‑Data Applications, Internal Communications Technician, Public Access Sales Technician, Collector Maintainer, Senior Communications Specialist, or holds the equivalent experience.
  • Fourth consideration will be given to an individual who in the last ten (10) years has successfully held the position of Buried Service Wire Technician, Equipment Installer, Equipment Maintainer, Frame Worker, Line Worker, Plant Construction Installer, or possesses the equivalent experience.
  • If no individuals meet the above criteria, consideration will be given to all other individuals.
• Medical – No medical limitations that prohibit the individual from performing the essential functions of the job. Reasonable efforts will be made to accommodate disabled individuals.
• Must possess, at the time of appointment, a valid California class "C" driver’s license and, if required at the assigned job site, demonstrate proficiency in operating a vehicle equipped with a standard manual transmission.
• Legally required Criminal Records Check – Employee will be required to be fingerprinted and pass the Department of Justice criminal records screening process in order to ensure no felony convictions or pending serious or violent felony cases. Continuous screening will be required for retention of the position.
• Must possess the ability to perceive differences in colors.
• Must possess the ability to distinguish audible tones or levels.

We are deeply committed to attracting talented team members from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status or nationality. However, at this time we are not sponsoring any visas.

Frontier Communications is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Visit www.frontier.com. See also Frontier's California‑Job Applicant Privacy Notice available at https://frontier-careers.com/california-applicant-privacy-notice/.