Fiber Member Experience Specialist

Paylocity; McDonough, Northern (GA, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Three weeks of paid time off

Comprehensive benefits package (health

Dental coverage

Vision coverage

Life insurance

Disability insurance

Retirement benefits

Job summary

Conexon Connect is hiring a Member Service Representative to deliver 5-star customer service to Rural America subscribers. You will listen empathetically, reference product knowledge, and provide accurate information to resolve inquiries.

The role emphasizes problem-solving, clear communication, and teamwork in a fast-paced, growth-oriented environment with opportunities for advancement.

Qualifications

• Excellent customer service and problem-solving skills.
• Active listening and strong communication abilities.
• Ability to multitask between systems and adapt to change.
• Analytical thinker with technical aptitude and ability to work independently.

Responsibilities

• Provide 5-star customer service to Conexon Members.
• Communicate clearly with end users, colleagues, and management to resolve issues.
• Assist potential members in identifying if they are in Conexon’s service area.
• Help new members with account creation and plan selection.
• Answer general account questions including billing, pricing and service details.

Skills

Customer service

Problem-solving

Active listening

Communication skills

Multitasking

Analytical thinking

Computer skills

Tools

Billing systems

Job description

Conexon Connect is hiring a Member Service Representative to deliver 5-star customer service to Rural America subscribers. You will listen empathetically, reference product knowledge, and provide accurate information to resolve inquiries.

The role emphasizes problem-solving, clear communication, and teamwork in a fast-paced, growth-oriented environment with opportunities for advancement.