Fiber Installation Technician – Fast-Paced, Customer-First Tech

All Points Broadband; Dublin (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

All Points Broadband is seeking a Fiber Installation Technician to join our Fiber Construction & Engineering Splicing Team. You'll install, test, and repair equipment at customer homes, and troubleshoot issues all the way back to the active fiber area cabinets.

If you thrive in a fast-paced environment and take pride in great customer service, we want to hear from you. We are committed to offering a comprehensive total rewards package, including health benefits, retirement savings, and

Qualifications

• High school diploma or equivalent required.
• Mechanical aptitude and comfort with basic hand tools.
• Strong attention to detail and ability to juggle priorities.
• Proficient with MS Office and job-related technology.
• Valid driver's license with a clean driving record.

Responsibilities

• Install and repair fiber internet and voice services in customer homes, from first connection to final signal check.
• Run and maintain wiring at the customer's home, including pre-connectorized fiber and ethernet jumpers.
• Test signal quality and troubleshoot issues using company-provided tools and training.
• Use hand tools and power equipment to install and repair fiber lines, premise wiring, and equipment.
• Walk customers through their service, answer questions clearly, and spot chances to recommend products.
• Team up with call center staff and leadership to solve installation and repair problems fast.
• Handle material logistics: load and unload trucks, track inventory, and keep systems updated.
• Drive a company vehicle and train on safe lift truck and forklift operation.
• Help train new team members as needed.

Skills

Mechanical aptitude

Attention to detail

Valid driver's license

Customer service mindset

Education

High school diploma or equivalent

Tools

Hand tools

Testing equipment

MS Office

Job description

All Points Broadband is seeking a Fiber Installation Technician to join our Fiber Construction & Engineering Splicing Team. You'll install, test, and repair equipment at customer homes, and troubleshoot issues all the way back to the active fiber area cabinets.

If you thrive in a fast-paced environment and take pride in great customer service, we want to hear from you. We are committed to offering a comprehensive total rewards package, including health benefits, retirement savings, and