Installer/Repair Technician

ML Connect; Linden (TN); On-site; USD 36,000 - 60,000; Full time

Job summary

MLConnect is seeking an Install and Repair Technician to install and troubleshoot fiber and broadband services at subscriber premises in the Linden, TN area. You will coordinate with customers for indoor fiber installations, deploy ONTs, gateways, and Wi‑Fi equipment, and work with IT engineers on complex deployments.

The role requires a High School diploma or equivalent (AS degree preferred) and at least two years in a technical field, ideally telecom, with a valid driver’s license.

Qualifications

• High School diploma or equivalent; AS degree preferred; valid driver’s license required.
• Two years of experience in a technical field, preferably telecom.
• Knowledge of wireless tech (Wi‑Fi, point‑to‑multipoint, point‑to‑point) and FTTH tech (GPON, ONT, RG) is a plus.

Responsibilities

• Maintains professional contact with subscribers at all times.
• Maintains documentation, spares, and logistic information.
• Coordinates with subscriber for installation of indoor fiber from the residential or business NID into subscriber premises.
• Installs subscriber premises broadband equipment including ONTs, Residential Gateways, telephone systems, wireless access points and extenders; connects subscriber devices and tests.
• Collaborates with IT engineers for installation, configuration, and deployment of business-level ONT equipment.
• Troubleshoots subscriber issues and resolves or escalates problems.
• Communicates with supervisor/dispatch regarding troubleshooting and time management.
• Verifies service by testing circuits and equipment and corrects issues.
• Explains services purchased to subscribers in detail.
• Completes work order documentation accurately.
• Promotes additional services to subscribers or potential customers.
• Works with supervisor and peers to improve methods, procedures, and workflows.
• Maintains subscriber confidence and confidentiality of information.
• Keeps a safe working environment per MLConnect policies and local/state/federal law.
• Serves subscribers and coworkers by providing service, answering questions, and offering assistance.

Skills

Two years of telecom experience

Wireless tech knowledge

FTTH/GPON knowledge

Public interaction

Education

High School diploma or equivalent

Associate of Science degree preferred

Job description

Position Title: Install and Repair Technician

Department: MLConnect (based in Perry or Lewis County)

FLSA Status: Non-exempt

Job Duties:

• Maintains professional contact with subscribers at all times.
• Maintains documentation, spares, and logistic information.
• Coordinates with subscriber for installation of indoor fiber from the residential or business NID into subscriber premises.
• Performs installation of subscriber premises broadband equipment included but not limited to: ONTs, Residential Gateways, telephone systems, wireless access points and wireless extenders including connection of subscriber computer equipment and testing.
• Works with IT engineers for the installation, configuration and deployment of business level ONT equipment.
• Troubleshoots subscriber issues.
• Maintains communication with supervisor and dispatch involving troubleshooting and related issues, and time management.
• Verifies service by testing circuits and equipment; identifies, corrects, or escalates problems.
• Provides detailed explanation to subscribers of services purchased.
• Completes work order documentation completely and accurately.
• Promotes additional services available to subscribers or potential subscribers.
• Works with supervisor and peers to improve work methods, procedures and workflows.
• Maintains subscriber confidence and protects business operations by keeping information confidential.
• Maintains a safe working environment by adhering to policies, procedures and regulations set forth by MLConnect, local, state and federal law.
• Serves members/subscribers and fellow employees by providing service requested, answering questions and offering assistance.

Education Requirements:

High School diploma or equivalent. Associate of Science degree in a related discipline is highly preferred. Valid driver's license is required.

Experience Requirements: Two years of experience working in a technical field, preferably telecom. Knowledge of wireless technology (Wi-Fi, point-to-multipoint, point-to-point) and FTTH technology (GPON, ONT, RG) is a plus. Must be able to work effectively with the public.

Residency Requirement: Must live in the MLEC service area or within 45 minutes of the office assigned unless otherwise authorized by the CEO.