Fiber Field Technician I: Entry-Level Install & Repair

Page Mechanical Group, Inc.; Spokane (WA); On-site; USD 63,024 - 75,000; Full time

Benefits offered by this job

Health benefits

Job summary

Forged Fiber is seeking an entry‑level technician to install, repair, and test home broadband services. Responsibilities include communicating with customers, explaining installation steps, and enabling networks on approved modems/routers. No experience is required, but outdoor work and some customer service experience are preferred.

Location: 1020 E Cataldo Ave, Spokane, WA. The role includes safety‑driven work outdoors and potential weekend shifts within a 5‑day pattern.

Qualifications

• Possess a valid state driver’s license and maintain a satisfactory driving record.
• Ability to climb and work at elevations exceeding 18 feet.
• Strict adherence to company safety policies and equipment weight requirements when working aloft or using ladders and other rated equipment.
• Capability to work in confined spaces such as attics and crawl spaces.
• Able to perform physically demanding tasks, including routinely lifting objects weighing up to 75 pounds.
• Ability to perform job duties outdoors in various weather conditions, including extreme cold, heat, and inclement weather.
• 0 to 2 years of relevant experience.

Responsibilities

• Perform all in‑home installation and service work for consumer and small business customers, including ONT, SmartNID, gateways, extenders, Ethernet, copper, and fiber inside wiring.
• Interact with customers professionally and courteously (on‑site and by phone); explain features, usage, applications, and equipment capabilities.
• Evaluate customer needs and appropriately identify and communicate additional/alternative service opportunities.
• Conduct Line Station Transfer (LST) tasks such as F2 port changes and splitter port modifications.
• Install, repair, reconnect, rearrange and hang aerial drops as needed for service delivery and service repair.

Job description

Forged Fiber is seeking an entry‑level technician to install, repair, and test home broadband services. Responsibilities include communicating with customers, explaining installation steps, and enabling networks on approved modems/routers. No experience is required, but outdoor work and some customer service experience are preferred.

Location: 1020 E Cataldo Ave, Spokane, WA. The role includes safety‑driven work outdoors and potential weekend shifts within a 5‑day pattern.