Fiber Field Operations Supervisor

Socket Telecom LLC.; Memphis (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Bonus potential

Medical, dental, vision, life, 401k

Tuition reimbursement

Free fiber service (if available)

Career development

Job summary

Socket Fiber is seeking an experienced Operations Supervisor to lead and support our Field Installation Technicians in the St. Louis market, with coverage for Memphis and surrounding areas.

You will oversee daily field operations, drive productivity, and maintain safety standards to ensure high-quality customer installations. You will coach and develop technicians, monitor metrics, and collaborate with dispatch and leadership to resolve escalated issues while upholding company standards and

Qualifications

• High school diploma or equivalent.
• 3+ years of telecommunications, cable, fiber, broadband, or field service experience.
• 1+ years of leadership, supervisory, or team lead experience.
• Strong understanding of residential and/or commercial installation operations.
• Valid driver’s license with an acceptable driving record.
• Class E license or willingness to obtain one if offered.
• Ability to work flexible schedules as business needs require.
• Strong problem-solving, communication, and organizational skills.
• The ability to lift up to 75lbs.

Responsibilities

• Supervise and support a team of Field Installation Technicians.
• Manage daily work assignments, productivity, and route efficiency.
• Ensure installations are completed safely, accurately, and in accordance with company standards.
• Conduct field ride-alongs, quality audits, and technician performance evaluations.
• Coach, train, and develop technicians to improve performance and customer satisfaction.
• Monitor installation, service, and repair metrics to achieve operational goals.
• Partner with dispatch, customer service, and leadership teams to resolve escalated customer issues.
• Maintain compliance with all safety policies, procedures, and regulatory requirements.
• Manage technician attendance, scheduling, and workforce planning.
• Evaluate operational processes and recommend improvements to increase efficiency.
• Support hiring, onboarding, and retention initiatives for field personnel.
• Prepare reports and communicate operational performance to management.

Skills

Leadership

Field Installation

Supervision

Safety compliance

Team development

Scheduling

Education

High school diploma

Job description

Socket Fiber is seeking an experienced Operations Supervisor to lead and support our Field Installation Technicians in the St. Louis market, with coverage for Memphis and surrounding areas.

You will oversee daily field operations, drive productivity, and maintain safety standards to ensure high-quality customer installations. You will coach and develop technicians, monitor metrics, and collaborate with dispatch and leadership to resolve escalated issues while upholding company standards and