Fiber Field Operations Supervisor

Socket Fiber; Columbia Township (MO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay + bonus potential

Medical, dental, vision, life, and 401

Free coaching/counseling for employees

Free fiber service (if available in/)

Tuition reimbursement

Community engagement opportunities

Culture that values results

Job summary

Socket Fiber is seeking an Operations Supervisor to lead Field Installation Technicians across the St. Louis market and surrounding areas. You will oversee daily field operations, drive productivity, and maintain safety standards while developing a high-performing technician team.

The role requires hands-on leadership, strong telecom knowledge, and the ability to coach teams to improve installation quality and customer satisfaction. Competitive pay and benefits accompany this role.

Qualifications

• High school diploma or equivalent.
• 3+ years of telecommunications, cable, fiber, broadband, or field service experience.
• 1+ years of leadership, supervisory, or team lead experience.
• Strong understanding of residential and/or commercial installation operations.
• Valid driver’s license with an acceptable driving record.
• Class E license or the willingness to obtain one if offered.
• Ability to work flexible schedules as business needs require.
• Strong problem-solving, communication, and organizational skills.
• The ability to lift up to 75lbs.

Responsibilities

• Supervise and support a team of Field Installation Technicians.
• Manage daily work assignments, productivity, and route efficiency.
• Ensure installations are completed safely, accurately, and in accordance with company standards.
• Conduct field ride-alongs, quality audits, and technician performance evaluations.
• Coach, train, and develop technicians to improve performance and customer satisfaction.
• Monitor installation, service, and repair metrics to achieve operational goals.
• Partner with dispatch, customer service, and leadership teams to resolve escalated customer issues.
• Maintain compliance with all safety policies, procedures, and regulatory requirements.
• Manage technician attendance, scheduling, and workforce planning.
• Evaluate operational processes and recommend improvements to increase efficiency.
• Support hiring, onboarding, and retention initiatives for field personnel.
• Prepare reports and communicate operational performance to management.

Skills

Field operations

Supervisory experience

Telecom experience

Leadership

Safety compliance

Education

High school diploma

Job description

Socket Fiber is seeking an Operations Supervisor to lead Field Installation Technicians across the St. Louis market and surrounding areas. You will oversee daily field operations, drive productivity, and maintain safety standards while developing a high-performing technician team.

The role requires hands-on leadership, strong telecom knowledge, and the ability to coach teams to improve installation quality and customer satisfaction. Competitive pay and benefits accompany this role.