Fiber & Broadband Field Technician (On-Call)

Antietam Broadband; Hagerstown (MD); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Group health & dental insurance

401(k) program with company match

Generous PTO program

Wellness program

Disability insurance

Job summary

Antietam Broadband in Hagerstown, MD is seeking a experienced Maintenance & Communications Technician to support installation, maintenance, repair, and troubleshooting of broadband, CATV, and fiber-optic systems for residential and commercial customers.

The role requires hands-on technical skills, safety awareness, and a customer-focused approach. You will perform splicing, testing, and installation tasks while supporting on-call rotations and working outdoors in various weather conditions.

Qualifications

• High School Diploma or GED is required.
• 3–5+ years of experience in broadband, CATV, fiber optics, telecommunications, or a related technical field.
• Advanced knowledge of RF and IP technologies, HFC design, and DOCSIS.
• Experience with optical testing equipment (OTDR, Power Meter, Spectrum Analyzer).

Responsibilities

• Install, maintain, troubleshoot, and repair broadband, CATV, and fiber-optic systems.
• Perform preventive and corrective maintenance on BB/CATV and HFC plant.
• Troubleshoot system outages and customer service issues.
• Install and maintain fiber drops, interior fiber wiring, ONTs, and customer equipment.
• Perform fiber splicing (fusion and ribbon) for new construction, maintenance, restoration, and customer activation.
• Conduct forward and return path testing, system balancing, and power supply maintenance.
• Support service technicians and assist with escalated technical issues.
• Assist with new construction projects including fiber placement, terminal installation, and cutover activities.
• Educate customers on installed services and equipment usage and recommend service upgrades when appropriate.
• Maintain company vehicles, tools, and inventory in a clean and operational condition.
• Accurately locate and mark underground services using prints, test equipment, and mapping software.
• Ensure compliance with all OSHA, FCC, NEC, and local regulations.
• Maintain a professional image through appearance, demeanor, safe driving habits, and customer interactions.
• Participate in an on-call rotation and work outdoors in all weather conditions.
• Perform additional duties as assigned.

Skills

Broadband tech

RF & IP tech

HFC design

DOCSIS 3.1

Fiber splicing

Fiber testing

DC power

TCP/IP networking

Wi-Fi networking

Diagnostics software

Communication

Education

High School Diploma or GED

Tools

OTDR

Optical Power Meter

Optical Spectrum Analyzer

Fiber Identifier

Fiber Scope

Fusion splicer

Job description

Antietam Broadband in Hagerstown, MD is seeking a experienced Maintenance & Communications Technician to support installation, maintenance, repair, and troubleshooting of broadband, CATV, and fiber-optic systems for residential and commercial customers.

The role requires hands-on technical skills, safety awareness, and a customer-focused approach. You will perform splicing, testing, and installation tasks while supporting on-call rotations and working outdoors in various weather conditions.