Festival Community Engagement Specialist

Live Nation Entertainment; Calabasas (CA); On-site; USD 30,307 - 35,817; Full time

Job summary

Live Nation Entertainment is seeking a highly motivated Community Engagement Coordinator to handle customer inquiries and enhance the fan experience across various platforms. The ideal candidate will have at least 2 years of customer service experience, a solid understanding of electronic music and festival culture, and strong social media skills.

This position requires on-site festival work, engaging with fans, and coordinating responses to ensure a seamless experience for all attendees.

Qualifications

• 2+ years of relevant experience in customer service.
• In-depth understanding of electronic music and festival culture.
• Strong awareness of social media trends.

Responsibilities

• Monitor and respond to customer inquiries on social media and email.
• Engage with fans using brand voice.
• Coordinate with teams for issue resolution.
• Work on-site at festivals to solve real-time problems.
• Support onboarding of team members and partners.

Skills

Customer service experience

Understanding of electronic music

Social media knowledge

Organizational skills

Copywriting proficiency

Event experience

Ability to handle time-sensitive situations

Job description

Live Nation Entertainment is seeking a highly motivated Community Engagement Coordinator to handle customer inquiries and enhance the fan experience across various platforms. The ideal candidate will have at least 2 years of customer service experience, a solid understanding of electronic music and festival culture, and strong social media skills.

This position requires on-site festival work, engaging with fans, and coordinating responses to ensure a seamless experience for all attendees.