Insomniac - Community Engagement Coordinator

Live Nation Entertainment; Calabasas (CA); On-site; USD 30,307 - 35,817; Full time

Job summary

Live Nation Entertainment is seeking a highly motivated Community Engagement Coordinator to handle customer inquiries and enhance the fan experience across various platforms. The ideal candidate will have at least 2 years of customer service experience, a solid understanding of electronic music and festival culture, and strong social media skills.

This position requires on-site festival work, engaging with fans, and coordinating responses to ensure a seamless experience for all attendees.

Qualifications

• 2+ years of relevant experience in customer service.
• In-depth understanding of electronic music and festival culture.
• Strong awareness of social media trends.

Responsibilities

• Monitor and respond to customer inquiries on social media and email.
• Engage with fans using brand voice.
• Coordinate with teams for issue resolution.
• Work on-site at festivals to solve real-time problems.
• Support onboarding of team members and partners.

Skills

Customer service experience

Understanding of electronic music

Social media knowledge

Organizational skills

Copywriting proficiency

Event experience

Ability to handle time-sensitive situations

Job description

Job Summary

Do you enjoy dance music? Do you excel at engaging with Headliners? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for dance culture and a love for supporting the Headliner journey from pre‑show moments to post‑festival reflection. The Community Engagement Coordinator is primarily responsible for high‑volume, public‑facing fan experience inquiries across Insomniac’s festivals, brands, and concerts. This role manages inbound questions, comments, and concerns across social media and email platforms, ensuring no question goes unanswered. In addition to day‑to‑day customer service, this role supports broader community engagement efforts by identifying trends in fan sentiment, escalating issues with context, and assisting with post‑event insights. The Coordinator works closely with Social Media, Marketing, Ticketing, Operations, and Production teams and may work off‑hours, overnight shifts, and on‑site at festivals as needed.

About the Company

Insomniac produces innovative, immersive music festivals and events worldwide, including the world’s largest dance music festival, Electric Daisy Carnival Las Vegas, drawing over 525,000 fans each year. The company runs approximately 10,000 concerts, club nights and festivals for seven million attendees annually across the globe.

Responsibilities

• Monitor and respond to high‑volume customer inquiries across email inboxes, direct messages, and public‑facing social channels, ensuring all festival‑related questions and issues are addressed in a timely manner.
• Engage with Headliners on social platforms, responding to positive comments using the appropriate brand voice.
• Monitor platforms for safety‑related concerns and high‑priority issues, escalating and coordinating with Marketing, Ticketing, Operations, and Production teams to ensure timely resolution.
• Work on‑site at festivals, monitoring online discourse and solving problems in real time.
• Additional tasks to be determined in real time by Social Media and Headliner Experience teams.
• Train and provide support in onboarding team members, clients, vendors and partners when needed.
• All other projects and initiatives as identified.

Qualifications

• 2+ years of relevant experience in customer service.
• An in‑depth understanding of electronic music, festival culture, and the live music space.
• Knowledge of Facebook, Twitter, Instagram, YouTube, TikTok and other social media platforms.
• Strong awareness of social media trends, audience behaviors, and evergreen content patterns, with the judgment to apply them appropriately in a brand‑safe environment.
• Organized self‑starter with meticulous attention to detail.
• Proficient in grammar, copywriting, and asset selection.
• Experience working on‑site at concerts, music festivals, or other large‑scale events.
• Ability to work overnight, off‑hours, and react appropriately to time‑sensitive situations.

Work Environment

Must be willing to travel to work during holidays, evening and weekend hours, as required, to meet deadlines. Must be able to tolerate loud noise levels and drastic temperature climates while working on site at various event locations. Must be able to work in open concept office space.
Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

Equal Employment Opportunity

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we encourage professional and personal aspirations, new experiences, and learning from talented people. Insomniac strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law.

Hiring Pay Range

$22.00 USD - $26.00 USD