Fertility Patient Services Concierge

US Fertility; Norfolk (VA); Hybrid; USD 42,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance and professional发展

Performance-based bonus opportunities

Generous paid time off and holidays

Life and disability benefits

Fertility Discount Program

Employee wellness and recognition

Job summary

US Fertility is seeking a Patient Service Representative to join our Norfolk, Virginia team. This role supports patients' accounts, schedules appointments, and resolves issues with a focus on excellent customer service.

The position offers a full-time schedule (Mon–Fri, 6:30 AM–4:00 PM) with occasional weekends, and may float to the Virginia Beach office as needed. Competitive benefits accompany this opportunity.

Qualifications

• Minimum 2 years of applicable work experience.
• Extensive knowledge of insurance/benefits, medical terminology and medical billing.
• Experience working in an OB/GYN office is a plus.
• Strong communication skills, independent worker, detailed-oriented, computer savvy.
• High level of customer service essential.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information.
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly.
• Schedule appointments.
• Address customer/patient issues and insure effective short-term and long-term resolution.
• Consult with patients regarding their benefits, coverage and financial options.
• Greet patients and visitors to the office and providing high level of customer service.

Job description

US Fertility is seeking a Patient Service Representative to join our Norfolk, Virginia team. This role supports patients' accounts, schedules appointments, and resolves issues with a focus on excellent customer service.

The position offers a full-time schedule (Mon–Fri, 6:30 AM–4:00 PM) with occasional weekends, and may float to the Virginia Beach office as needed. Competitive benefits accompany this opportunity.