Fertility Care Patient Services Specialist

Shady Grove Fertility; Norfolk (VA); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Tuition assistance

Professional development support

Performance-based bonus opportunities

Paid time off and holidays

Parental leave

Life and disability benefits

Fertility Discount Program

Job summary

US Fertility in Norfolk, Virginia, is seeking a Patient Service Representative to support patient accounts, scheduling, and benefits coordination in a fast-paced fertility practice.

You will handle insurance questions, verify coverage, schedule appointments, greet patients, and maintain accurate financial records while delivering outstanding customer service. This role offers weekday hours with occasional weekends and competitive benefits.

Qualifications

• Minimum 2 years of applicable work experience.
• Extensive knowledge of insurance/benefits, medical terminology and medical billing.
• Experience working in an OB/GYN office is a plus.
• Strong communication skills, independent worker, detailed-oriented, computer savvy.
• High level of customer service essential.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information.
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly.
• Schedule appointments.
• Address customer/patient issues and insure effective short-term and long-term resolution.
• Consult with patients regarding their benefits, coverage and financial options.
• Greet patients and visitors to the office and providing high level of customer service.

Skills

2+ years experience

Insurance & billing

OB/GYN office experience

Communication skills

Customer service

Job description

US Fertility in Norfolk, Virginia, is seeking a Patient Service Representative to support patient accounts, scheduling, and benefits coordination in a fast-paced fertility practice.

You will handle insurance questions, verify coverage, schedule appointments, greet patients, and maintain accurate financial records while delivering outstanding customer service. This role offers weekday hours with occasional weekends and competitive benefits.