Fertility Clinical Operations Manager

US Fertility; San Ramon (CA); Hybrid; USD 130,000 - 175,000; Full time

Job summary

US Fertility is seeking a Clinical Manager to lead two Bay Area clinics (San Ramon and Oakland). You will supervise front/back staff, align site operations with practice standards, manage budgets, and drive patient experience improvements.

Travel between Bay Area locations is required; you’ll partner with physicians and executives to ensure performance and growth while maintaining compliance and high-quality care.

Qualifications

• Bachelor's degree in business administration, healthcare administration, nursing, or other relevant field.
• Minimum of three (3) years of progressive healthcare operations experience, including at least two (2) years managing staff; ambulatory, multi-site, women's health, or fertility experience strongly preferred
• Demonstrated success managing multiple locations or teams and building consistent, scalable operations across sites
• Financial acumen and prior experience developing and managing budgets, interpreting P&L and productivity reports, and driving expense and labor management
• Experience partnering directly with physicians in a physician-owned or physician-led practice environment
• Strong computer proficiency, including MS Office Suite; experience with practice management and electronic health record systems preferred
• Ability to lead as part of a multi-disciplinary team and promote team building across sites
• Ability to travel regularly between assigned Bay Area locations

Responsibilities

• Provide leadership, management, and direction for two assigned clinic locations across all areas of local operations, including staffing, employee supervision, training and development, patient satisfaction, quality assurance, financial integrity of assigned sites, and facility appearance and maintenance
• Directly supervise front office, back office, clinical support, and administrative staff at assigned locations
• Own site-level operating performance, including labor management, productivity, expense control, and contribution to practice financial goals; participate in annual budgeting and monthly business reviews for assigned sites
• Serve as the primary operational partner to the physicians practicing at assigned sites, translating physician and practice priorities into site-level execution
• Standardize workflows, policies, and patient-experience practices across assigned sites and in alignment with practice-wide and US Fertility standards
• Monitor patient flow, scheduling capacity, and program operations across sites and implement improvements that increase access, throughput, and patient satisfaction
• Oversee clinical staffing schedules to ensure appropriate coverage, including weekends, holidays, and the after-hours RN on-call rotation; assist with resolution of scheduling issues
• Support the development and implementation of staff and patient education programs
• Lead recruitment, onboarding, performance management, coaching, and succession planning for assigned teams; set goals for staff and motivate teams to accomplish them
• Responsible for oversight of EMR templates for clinics under management
• Ensure compliance with Company policies, regulatory requirements, and accreditation standards; partner with Quality and Compliance to address findings and drive corrective action
• Assist with processing and documenting patient and program incidents; actively participate in QA and CQI processes and work with site teams to correct deficiencies and improve processes
• Lead or sponsor cross-site projects and change initiatives, including system implementations, new service lines, and practice growth efforts
• Work in close collaboration with the Executive Director, Clinical Director, and other members of the management team to promote open communication, ensure the delivery of the highest quality care to all patients, and facilitate revenue growth for the Practice
• Serve as an escalation point for complex patient, staff, and operational issues; serve as backup and support to site leadership as needed

Skills

Leadership

Staff management

Budgeting

Cross-site operations

Communication

Travel between Bay Area

Education

Bachelor's degree in business administration, healthcare administration, nursing, or other relevant field

Master's degree (MBA, MHA) preferred

Job description

US Fertility is seeking a Clinical Manager to lead two Bay Area clinics (San Ramon and Oakland). You will supervise front/back staff, align site operations with practice standards, manage budgets, and drive patient experience improvements.

Travel between Bay Area locations is required; you’ll partner with physicians and executives to ensure performance and growth while maintaining compliance and high-quality care.