Fertility Clinic Operations Leader

SupportFinity™; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Paid time off

401(k) with company match

Fertility and parental leave benefits

Career development opportunities

Life and disability insurance

Job summary

Spring Fertility in New York is seeking a Practice Manager to lead the clinic’s daily operations, uphold a culture of excellence in patient care, and coordinate with Medical Directors to align clinical and administrative priorities.

You will manage front desk, nursing, and administrative teams, partner with shared services, and drive KPIs, training, and budget planning to support a world-class patient experience.

Qualifications

• Bachelor's degree required.
• Minimum three (3) years of management experience.
• Direct experience leading large multi-role teams and partnering with Medical Directors and Physicians.

Responsibilities

• Oversee non-clinical and clinical day-to-day clinic operations, including nursing and front desk oversight.
• Create a best-in-class patient-centered experience.
• Address patient concerns with timely, thoughtful resolutions.
• Manage vendor contracts (biohazard, scrubs, cleaning, maintenance, regulatory visits).
• Schedule alignment for nursing, patient navigators, medical assistants, and front desk; approve PTO and timecards.
• Ensure provider schedules maximize patient experience and regulatory compliance.

Skills

Management experience

Leadership

Multi-role team leadership

Partnering with medical directors

Operations management

Education

Bachelor's degree (BA/BS)

Job description

Spring Fertility in New York is seeking a Practice Manager to lead the clinic’s daily operations, uphold a culture of excellence in patient care, and coordinate with Medical Directors to align clinical and administrative priorities.

You will manage front desk, nursing, and administrative teams, partner with shared services, and drive KPIs, training, and budget planning to support a world-class patient experience.