Fertility Clinic Operations Coordinator

KB Simple; Rogers (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Kindbody is seeking a Practice Coordinator to join our Rogers clinics in a fast-paced, patient-focused environment. Reporting to the Practice Manager, you will handle front desk duties, scheduling, billing, and general administrative tasks with a commitment to exceptional customer service.

You'll greet patients, manage intake forms and insurance data, oversee scheduling, assist with billing questions, and coordinate with HQ on shop operations.

Qualifications

• 2+ years of administrative or receptionist experience in a fast-paced, customer-focused medical office
• A passion for women’s health, fertility is a plus
• Strong communication skills & a team player
• Willingness to be flexible, roll with the punches, multitask, and troubleshoot problems
• Detail-oriented with strong organizational skills
• Exemplifies amazing customer service skills and professionalism

Responsibilities

• Front Desk: Greet patients, check in/out, ensure intake forms & insurance on file, provide beverages, manage lobby cleanliness, shelf restocking, merchandising and inventory projects, represent Kindbody with exceptional service
• Scheduling & Billing: Oversee clinic schedule, assist with booking/rescheduling, troubleshoot scheduling issues, handle billing and insurance questions, ensure ethical handling of payments and billing information
• General Administrative Duties: Manage inbound communications (phone, email, chat), manage inventory and HQ communications, coordinate event setup, sell packages/products/memberships, perform other duties as assigned

Skills

Communication skills

Team player

Multitasking

Customer service

Detail-oriented

Tools

EMR calendar

Job description

Kindbody is seeking a Practice Coordinator to join our Rogers clinics in a fast-paced, patient-focused environment. Reporting to the Practice Manager, you will handle front desk duties, scheduling, billing, and general administrative tasks with a commitment to exceptional customer service.

You'll greet patients, manage intake forms and insurance data, oversee scheduling, assist with billing questions, and coordinate with HQ on shop operations.