Fertility Care Patient Navigator

US Fertility

Menlo Park (CA)

On-site

USD 48,000 - 59,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance and professionalDev

Performance-based bonus opportunities

Generous paid time off, holidays, and/

Life and disability benefits

Fertility Discount Program

Employee wellness and recognition

Job summary

US Fertility is seeking a Patient Navigator to join the Reproductive Science Center of the San Francisco Bay Area in Menlo Park, CA. Schedule is M-F, 8:30 AM–5:00 PM, with occasional weekends and holidays; compensation is $35–$43/hr, commensurate with experience.

You will coordinate pretreatment requirements and support patients throughout their care journey. This role offers growth within a nationally respected fertility network, direct patient interaction, and a team-focused environment with

Qualifications

High school diploma required; 1 year experience in medical or healthcare setting (women’s health experience a plus).
Medical or clinical training (MA, LVN) preferred. If LVN, current state LVN license without limitations required.
Current CPR certification or CPR Certification within 1 month of employment.
Ability to access, input, and retrieve information from a computer.
Knowledge of office procedure and office machines (i.e. computer, fax, copier, etc.).
Ability to demonstrate good judgment, critical thinking, and problem solving abilities.
Ability to function as a member of a multi-disciplinary healthcare team.
Ability to communicate accurately and concisely.
Excellent interpersonal skills and patient orientation.
Ability to work independently to manage a caseload.

Responsibilities

Meet with established patients and assists with coordination of pretreatment requirements in conjunction with physician orders.
Provide patient education regarding clarification of physician instructions, medication instruction, and anticipatory guidance under the supervision of the RN.
Establish a compassionate environment by providing excellent customer service, anticipating anxieties, answering questions, providing support.
Assure quality care by adhering to Practice standards; follows clinical operations policies and procedures, as well as standards of care set by the state and other governing agency regulations.
Documents patient care services by charting in patient and department records including the electronic medical record (EMR).
Utilize the computer in entering labs and printing labels.
Maintain safe and clean working environment by complying with procedures, rules, and regulations, and calling for assistance from other health care support if needed.
Scan forms, records, and other information as needed into the EMR.
Be responsible for generating and maintaining patient pretreatment requirements in conjunction with clinical protocols.
Communicate with financial coordinator to ensure authorizations obtained prior to starting treatment; Assist with completing and routing needed insurance forms (i.e., insurance questionnaires); Send results to financial coordinator and/or insurance plan as needed.
Utilize scheduling system for purposes of managing the primary physician’s schedule and scheduling patients for the primary physician.
Communicate problems to the primary clinical team, i.e. pretreatment or financial concerns.
Review patient records for completion of prescreening inclusive of medical history, appropriate laboratory work, and informed consent.
Check that consents are current and entered into the EMR; Inform patient/couple of consents needing to be updated.
Assist in obtaining authorizations for medications; Communicates with insurance plans and pharmacies to ensure patient able to obtain medications in timely manner.
Document laboratory results in the EMR checklists after review the by RN and/or physician.
Document delivery data in the EMR; Review lists for team’s patients needing delivery data entry and notifies RN/assists RN with collection.
Prepare patient information packets, as needed.
Assist team with correspondence and other administrative tasks, as needed.
Contribute to the upkeep of office equipment and daily “operational” functions within the office. (i.e. fax, printer, mail, filing, coping)