Fertility Care Navigator - Patient Support

Pixel Care; Austin (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Pixel Care is hiring a Patient Care Coordinator to support patients through the medication fulfillment process. This full-time, on-site role is based at Pixel’s Headquarters in Austin, TX with rotating start times and a Saturday rotation.

You will gather patient and prescription information, coordinate scheduling, and respond to patient inquiries, ensuring HIPAA-compliant handling of sensitive data in a fast-paced environment. Strong communication and healthcare knowledge are essential.

Qualifications

• High school diploma or equivalent.
• Active pharmacy technician registration in Texas.
• Eligibility and willingness to obtain registrations in New Jersey and other states as required.
• Strong written and verbal communication with a patient-centered approach.
• Excellent attention to detail with high-volume data management.
• Organizational and time-management skills with prioritization.
• Problem-solving mindset and proactive issue resolution.
• Ability to work independently and with cross-functional teams.
• Proficiency with Microsoft Office Suite, Teams, and Excel.
• Familiarity with EMR systems or healthcare technology.
• Knowledge of HIPAA and patient confidentiality.

Responsibilities

• Provide compassionate, accurate, and timely patient support via calls, messages, and other channels.
• Assist patient onboarding by gathering and documenting required information.
• Coordinate medication scheduling, refills, and shipments for timely fulfillment.
• Address patient questions about status, scheduling, and services.
• Educate patients on the fulfillment process and timelines.
• Identify information gaps or issues delaying orders and escalate as needed.
• Collaborate with Data, Insurance, Pharmacy, and Logistics teams to move orders forward.
• Document patient interactions and scheduling details accurately.
• Escalate clinical questions to a Pharmacist or clinical resource as needed.
• Monitor queues and prioritize daily tasks to meet service standards.

Skills

Pharmacy software

EMR familiarity

CRM tools

Communication skills

Education

High school diploma

Associate degree (Healthcare Admin)

Tools

CRM software

EMR systems

Microsoft Office

Job description

Pixel Care is hiring a Patient Care Coordinator to support patients through the medication fulfillment process. This full-time, on-site role is based at Pixel’s Headquarters in Austin, TX with rotating start times and a Saturday rotation.

You will gather patient and prescription information, coordinate scheduling, and respond to patient inquiries, ensuring HIPAA-compliant handling of sensitive data in a fast-paced environment. Strong communication and healthcare knowledge are essential.