Fertility Care Navigator — Patient Concierge (PRN)

University Hospitals; Beachwood (OH); On-site; USD 30,000 - 39,000; Part time

Job summary

University Hospitals in Beachwood, OH is seeking a Fertility Patient Navigator PRN to partner with physicians, nurses, and financial staff. This non-clinical role bridges clinical and financial aspects of fertility care, guiding patients from first contact through initial consultation to graduation.

You will educate patients on benefits, financial responsibilities, and care pathways, acting as a patient concierge to ensure a smooth, informed experience.

Qualifications

• Knowledge of insurance verification and patient financial counseling.
• Strong communication skills with the ability to engage with patients in sensitive and emotional conversations.
• Proven ability to work as part of an interdisciplinary care team.
• Proficiency with EHR systems (Epic experience preferred).

Responsibilities

• Serve as the dedicated care team liaison for patients prior to their first appointment, representing the physician's team.
• Conduct outreach and engagement calls to prospective patients to provide education, answer questions, and encourage scheduling.
• Responsible for scheduling follow up visits, and procedures (preferably same day as initial visit).
• Guide patients through registration, medical records transfer, and completion of required forms/consents.
• Educate patients on what to expect during their first visit with the physician and the clinical team.
• Communicate with patients in a compassionate and professional manner to reduce stress and promote trust.

Skills

Insurance verification

Patient financial counseling

Communication skills

Interdisciplinary teamwork

Epic experience

Education

Associate's degree in healthcare administration or related field

Bachelor's degree in healthcare administration or related field

Tools

Epic

Job description

University Hospitals in Beachwood, OH is seeking a Fertility Patient Navigator PRN to partner with physicians, nurses, and financial staff. This non-clinical role bridges clinical and financial aspects of fertility care, guiding patients from first contact through initial consultation to graduation.

You will educate patients on benefits, financial responsibilities, and care pathways, acting as a patient concierge to ensure a smooth, informed experience.