Fermentation Technical Solutions Manager

Engage Partners Inc.; Illinois; On-site; USD 60,000 - 90,000; Full time

Job summary

Engage Partners Inc. seeks a qualified technical support specialist to deliver world‑class service to customers using our fermentation products and services. You will diagnose process issues, analyze data, create charts, and clearly explain benefits and applications of our solutions.

You will travel up to 60–65% for plant reviews and customer meetings, work in a lab environment, and collaborate with diverse teams to drive customer success and product improvements.

Qualifications

• Bachelor’s degree in a bio-related field is required.
• Excellent phone and communication skills are essential.
• Proficient MS Office; JMP analytics experience preferred.
• Strong multitasking and follow-through capabilities.

Responsibilities

• Deliver world-class service and support to customers.
• Diagnose and resolve technical process issues in fermentation, enzymes, and optimization.
• Use JMP and other tools to prepare data and presentations for customers.
• Read and develop graphs to analyze fermentation data for customers.
• Explain product applications and benefits clearly.
• Research information using available resources.
• Lead plant reviews and convey issues and improvements to customers.
• Respond to emergencies with a calm, proactive approach.
• Maintain confidentiality and professional conduct with customers and staff.

Skills

Phone skills

Communication skills

MS Office

JMP analytics

Multi-tasking

Follow up

Accountability

Team collaboration

Education

Bachelor’s degree in bio-related field

Tools

MS Office

JMP analytics tool

Job description

Engage Partners Inc. seeks a qualified technical support specialist to deliver world‑class service to customers using our fermentation products and services. You will diagnose process issues, analyze data, create charts, and clearly explain benefits and applications of our solutions.

You will travel up to 60–65% for plant reviews and customer meetings, work in a lab environment, and collaborate with diverse teams to drive customer success and product improvements.