FEMA - Program Delivery Specialist

CDM Smith; Fort Wayne (IN); On-site; Full time

Job summary

An established industry player is seeking a Disaster Program Delivery Specialist to manage applicant data and support FEMA's claims process. This role involves coordinating site inspections, validating damage details, and ensuring effective communication with applicants about their status. The ideal candidate will possess strong organizational and communication skills, with a commitment to customer service. This temporary position requires extensive travel and offers a unique opportunity to contribute to disaster recovery efforts across the nation. Join a dynamic team dedicated to making a difference in communities affected by disaster.

Qualifications

• 5 years of in-field experience, or 2 years with a bachelor's degree.
• Must be a U.S. citizen and able to obtain a FEMA Badge.

Responsibilities

• Collect and review applicant data for eligibility and priority assignments.
• Support communication with applicants and coordinate document transmittal.

Skills

Organizational Skills

Attention to Detail

Customer Service Skills

Written Communication

Oral Communication

Flexibility

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

40509BR

Requisition ID: 40509BR

Business Unit: FSU

Job Description:

The Disaster Program Delivery Specialist:

1. Collects, coordinates and/or reviews applicant data to determine eligibility and priority of assignments to include but not limited to: audits for completeness, reviews information gathered during the Preliminary Damage Assessment (PDA) for assigned applicants, completes exploratory calls to gather information from applicants, and understands each applicants’ projects and recovery priorities.
2. Supports the communication process with the applicant about their status by scheduling regular meetings, tracking and following up with the applicants on FEMA’s requests. Coordinates transmittal of documents through FEMA’s Consolidated Resource Centers utilizing a web-based tool, schedules site inspections with the applicants and Site Inspector Task Force Leader and identifies when technical expertise may be needed throughout the program delivery process.
3. Supports the claims process by reviewing and validating damage details, scopes of work, and costs with the applicant. Participates in regular FEMA meetings by providing updates on work status and may evaluate claims and make recommendations to FEMA as to whether the claim is eligible. Assists with the development of the Determination Memo and communicating final determinations to the applicants during close out. Conducts an exit briefing with the applicant. Performs other duties as required.
4. May coordinate and complete basic to moderately complex site inspections to validate and record damage to assist in the FEMA Public Assistance grant delivery process.

Job Title: FEMA - Program Delivery Specialist

Group: WAF Field Mod Fringe

Employment Type: Temporary

Minimum Qualifications:

1. High School Diploma or equivalent. Domestic travel is required.
2. 5 years of in-field experience (2 years of in-field experience with a bachelor’s degree).

Skills and Abilities:

1. Must be a U.S. citizen and be able to obtain a FEMA Badge, which includes a background investigation for a Public Trust position.
2. Demonstrates good organizational skills to balance and prioritize work.
3. Good attention to detail and customer service skills.
4. Good written and oral communication skills.
5. Ability to adapt to change quickly and remain flexible.

Job Site Location: United States - Nationwide

Amount of Travel Required: 100%

Assignment Category: Fulltime-Temporary

Visa Sponsorship Available: No - We will not support sponsorship, i.e. H-1B or TN Visas for this position

Pay Range Minimum: $27.30

Pay Range Maximum: $48.30

Work Location Options: Successful candidate will be required to work in office and field locations as needed.

Driver's License Requirements: An appropriate and valid driver's license is required.