Feed Systems Specialist

Cooperative-Farmers-Elevator-1; Ocheyedan (IA); On-site; USD 40,000 - 56,000; Full time

Job summary

Cooperative Farmers Elevators seeks a Feed Systems Specialist to support feed ordering and billing, enhancing customer service and efficiency across the cooperative. You will enter feed orders, track budgets, bill accurately, and maintain positive customer relationships.

Responsibilities include maintaining compliance with safety and company policies, handling inquiries, and coordinating with management to cover duties during planned or unplanned absences while delivering quality service.

Qualifications

• High School Diploma or equivalent
• Proficient with Microsoft Office and Excel software
• Excellent oral and written communication skills
• Strong customer service skills
• Ability to manage multiple projects at a time
• Performing skilled duties with high attention to detail

Responsibilities

• Enter feed orders and track budgets.
• Maintain positive relationships with all customers.
• Accurately bill and process feed orders for invoicing.
• Assist with feed inventory.
• Answer phones promptly and courteously.
• Report complaints and coordinate with supervisor.
• Ensure compliance with VFD guidelines.
• Prepare for coverage during planned or unplanned absences.

Skills

Customer service

Communication

Math skills

Multitasking

Attention to detail

Education

High School Diploma

Tools

Microsoft Office

Excel

Job description

Description

To support the feed ordering and billing process to maximize efficiencies for Cooperative Farmers Elevators customers in a manner that will improve the cooperative’s efficiency, help achieve the cooperative’s mission and goals, and result in outstanding customer service.

Requirements

Feed Systems Specialist

Feed Order Entry and Billing

• Enter feed orders and track budgets
• Maintain positive relationships with all customers
• Track drug use and ensure it complies with VFD guidelines
• Promptly and courteously answer the phone
• Work with customers to resolve problems and report complaints to your supervisor
• Actively work to increase personal skills and knowledge
• Make arrangements ahead of time for coverage of duties in case of a planned absence, such as vacation, or an unplanned absence, such as illness
• Accurately bill and process feed orders to ensure correct invoicing is provided to the customer
• Assist with feed inventory

Safety and Compliance

Uphold Company Safety & Compliance policies

• Uphold all cooperative policies
• Attend all Employee Right to Know meetings, etc. held as required or scheduled in conjunction with Safety Director or location safety member

Other Duties

Perform other duties as assigned by management

• Favorable feedback is received from all department managers when assigned to perform or assist with other duties and responsibilities in those departments
• Attitude consistently mirrors the company image and promotes fellow employee teamwork
• Present a professional image through words, actions and personal appearance
• Basic Qualifications:
• High School Diploma and/or experience in a related area
• Proficient with Microsoft Office and Excel software
• Ability to perform basic math skills
• Excellent oral and written communication skills
• Strong customer service skills
• Ability to manage multiple projects at a time
• Performing skilled duties with high an attention to details

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel, and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stand, sit, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.