Federal Work Study - Student Success Representative

Georgia Northwestern Technical College; United States; On-site; USD 16,000 - 23,000; Part time

Job summary

Georgia Northwestern Technical College is seeking a Federal Work Study Student Success Representative to support the Student Success Department on the Floyd County Campus. The role involves assisting at the Help Center front desk, answering calls, and guiding students and visitors while traveling to other campuses as needed.

The position requires active enrollment, on-campus presence, and up to 19 hours/week with no telework option. Background checks and adherence to FERPA are required.

Qualifications

• High school diploma or GED required.
• Ability to perform data entry accurately.
• Strong communication skills and professionalism required.
• FERPA guidelines and student privacy rules must be followed.

Responsibilities

• Greet and assist students, staff, and visitors at front desk and via phone/email.
• Assist with filing, scanning, copying, and organizing student documents.
• Perform data entry tasks and maintain confidentiality of student records per FERPA.
• Provide information and support to prospective and current students, faculty, staff, visitors.

Skills

Customer service

Communication skills

Data entry

FERPA compliance

Education

High school diploma or GED

Job description

Federal Work Study - Student Success Representative

Agency: Georgia Northwestern Technical College

Job Requisition ID: JR0000007907

Shift: Any (United States of America)

Compensation Details: $14 PER HOUR

BENEFITS: NO BENEFITS ARE AVAILABLE FOR FEDERAL WORK STUDY POSITIONS

Job Summary

Georgia Northwestern Technical College is seeking qualified applicants for the position of Federal Work Study (FWS) position of Student Success Representative to be located on the Floyd County Campus and will be required to travel to other campuses to meet operational requirements. This position will report to the Director of Student Success. This position will help support the daily operations of the Student Success Department, which may include assisting at the Help Center front desk, answering telephone calls, and providing appropriate information and assistance to prospective and current students, faculty, staff, visitors, and the general public. This position requires an on-campus work environment presence and does not offer a telework option. The successful candidate will be actively enrolled as a student and can work up to nineteen (19) hours per week. Work hours may vary occasionally based upon operational needs. Students cannot work during scheduled class times, holidays, or outside business hours (8 am to 4 pm).

Duties / Responsibilities

• Greet and assist students, staff, and visitors in person, by phone, and via email in a courteous and professional manner
• Assist with filing, scanning, copying, and organizing student documents
• Perform data entry tasks accurately and maintain confidentiality of student records in accordance with FERPA guidelines
• Perform other duties as assigned to support office efficiency

Competencies

• Ability to maintain a high level of professionalism and confidentiality
• Excellent verbal and written communication skills
• Basic proficiency in in technology in an office setting
• Maintain a customer service-oriented attitude
• Ability to work as a team member or independently in a fast-paced environment
• Dependable, punctual, and detail-oriented
• Good customer service skills and a willingness to learn

Eligibility Requirements

• Students must have a current and complete FAFSA on file
• Students must be a US Citizen, permanent resident alien, or other eligible classification of non-citizens
• Student must demonstrate significant unmet financial need as determined by GNTC according to federal guidelines based on their FAFSA application
• Students must be enrolled at GNTC and registered in 6 or more credit hours during the semesters they are working
• Students must be in good academic standing at the institution and maintain Satisfactory Academic Progress (SAP)
• Students must be able to pass a mandatory background check

Physical Demands

Work is typically performed in a classroom or office environment with intermittent sitting, standing, or walking in various settings. The employee occasionally lifts or moves objects to a light to medium weight. Full range of hand and finger motion may be utilized for data entry purposes. If the job involves driving, physical requirements include the ability to operate a vehicle and sit for extended periods.

Salary

$14.00 per hour

Benefits

No benefits are available for Federal Work Study positions.

Application Deadline

Open until filled.

Application Process

Pursuant to college policy, a thorough background investigation, including a criminal history records check, shall be conducted on all candidates prior to employment. Some positions may require a motor vehicle record search, credit history and drug screen.

Title IX and Equity Coordinator

Linda McEntire, Floyd County Campus, Building I Room 105, 706-516-5184, [e-mail]

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Minimum Qualifications

• High school diploma or GED
• Financial need and PELL eligible
• Be enrolled as a student at the location seeking employment
• Satisfactory academic progress for Federal Student Aid programs

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.