Web Administrator

RIVA Solutions, Inc.; United States; On-site; USD 80,000 - 90,000; Full time

Job summary

RIVA Solutions, Inc. is seeking a Web Administrator to support federal client web operations and digital services.

The ideal candidate will manage WebAdmin requests, support content publishing and maintenance, and coordinate with cross-functional teams to ensure timely communication and issue resolution in a fast-paced federal web environment. You will post and update content in Drupal/WCMS, handle tickets in Jira or ServiceNow, perform basic HTML/CSS checks, and contribute to accessibility and

Qualifications

• Experience posting, updating, formatting, and maintaining web content using WCMS (Drupal/WordPress/SharePoint).
• Experience with ticketing systems (Jira, ServiceNow, Zendesk) including intake, triage, routing and status tracking.
• Basic understanding of HTML, CSS, web publishing workflows, redirects, and content quality control.
• Strong customer service, written communication, organization, and prioritization skills.
• Familiarity with Section 508/WCAG accessibility concepts and basic accessibility checks.
• Ability to collaborate across content, technical, QA, and government stakeholders in a fast-paced web operations environment.

Responsibilities

• Monitor the WebAdmin mailbox and public inquiry channels, create tickets, triage requests, assign work to appropriate teams, and track status through resolution.
• Maintain responsive communication with Federal client stakeholders and requestors regarding ticket status, timelines, and completed work.
• Post, update, archive, and maintain Federal client web content in Drupal/WCMS according to established workflows, metadata standards, and quality control procedures.
• Manage FAQ updates, public inquiry trends, and feedback inputs that support content improvements, chatbot content, search tuning, and knowledge base updates.
• Support content inventories, broken link reviews, redirects, archiving activities, content validation, and readiness checks for website updates and deployments.
• Provide basic functional, browser, mobile, accessibility, and regression testing for content updates and site changes.
• Support Voice of Customer survey administration and compile customer feedback reports and service improvement recommendations.
• Maintain operational documentation, ticketing procedures, user guides, tutorials, Confluence pages, and knowledge articles.
• Coordinate with project leadership, content analysts, UX staff, developers, QA, Federal client IT, and contractors to resolve operational issues and maintain service continuity.

Skills

Drupal/WordPress/SharePoint

Ticketing systems

HTML & CSS basics

Customer service

WCAG accessibility

Cross-team collaboration

Tools

Jira

Confluence

Google Analytics

BrowserStack

Lighthouse

Axe

DAP

GovDelivery/Granicus

Job description

RESULTS. INNOVATION. VALUES. ACCOUNTABILITY.

That’s RIVA.

We’re a mission-driven IT services company and systems integrator supporting digital transformation and modernization for federal government agencies. Since 2009, we’ve partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don’t just develop solutions, we support efforts that strengthen communities and serve the public good.

RIVA’s culture is built on four core values: Results, Innovation, Values, and Accountability. They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, employees have the opportunity to grow their skills, contribute ideas, and make an impact from day one. all while supporting missions that matter.

Position Overview

RIVA Solutions is seeking a Web Administrator to support Federal client web operations and digital services. The ideal candidate will manage WebAdmin requests, support content publishing and maintenance activities, coordinate with cross-functional teams, and ensure timely communication and issue resolution for stakeholders. This role supports content operations, ticket management, quality control, accessibility, and operational reporting within a fast-paced Federal web environment.

Core Responsibilities

• Monitor the WebAdmin mailbox and public inquiry channels, create tickets, triage requests, assign work to appropriate teams, and track status through resolution.
• Maintain responsive communication with Federal client stakeholders and requestors regarding ticket status, timelines, and completed work.
• Post, update, archive, and maintain Federal client web content in Drupal/WCMS according to established workflows, metadata standards, and quality control procedures.
• Manage FAQ updates, public inquiry trends, and feedback inputs that support content improvements, chatbot content, search tuning, and knowledge base updates.
• Support content inventories, broken link reviews, redirects, archiving activities, content validation, and readiness checks for website updates and deployments.
• Provide basic functional, browser, mobile, accessibility, and regression testing for content updates and site changes.
• Support Voice of Customer survey administration and compile customer feedback reports and service improvement recommendations.
• Maintain operational documentation, ticketing procedures, user guides, tutorials, Confluence pages, and knowledge articles.
• Coordinate with project leadership, content analysts, UX staff, developers, QA, Federal client IT, and contractors to resolve operational issues and maintain service continuity.

Minimum Qualifications

• Experience using Drupal, WordPress, SharePoint, or another WCMS to post, update, format, and maintain web content.
• Experience with ticketing systems such as Jira, ServiceNow, Zendesk, or comparable tools, including intake, triage, routing, and status tracking.
• Basic understanding of HTML, CSS, web publishing workflows, metadata, redirects, broken link management, and content quality control.
• Strong customer service, written communication, organization, follow-up, and prioritization skills.
• Familiarity with Section 508/WCAG concepts and basic accessibility checks for web pages and documents.
• Ability to collaborate across content, technical, QA, and Government stakeholder groups in a fast-paced web operations environment.

Preferred Qualifications

• Experience supporting Federal public-facing websites, Federal client websites, or healthcare/scientific content.
• Experience with Jira/Confluence administration, Agile/Kanban boards, Google Analytics, DAP, BrowserStack, WAVE, Axe, Lighthouse, or GovDelivery/Granicus.
• Experience writing SOPs, user guides, training materials, FAQs, or knowledge base articles.
• Certified Scrum Master (CSM), Google Analytics training, or accessibility training preferred.

The salary or salary range for this role reflects an estimated range informed by multiple compensation factors. Final offers may vary based on considerations such as relevant experience, education and training, critical skillsets, and overall business needs.

Pay range

$80,000 - $90,000 USD

EQUAL EMPLOYMENT OPPORTUNITY & ACCOMMODATION

We believe great teams are built from different backgrounds, perspectives, and lived experiences, and we mean that beyond the buzzwords.

RIVA is an equal opportunity employer. We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other characteristic protected by law.

If you need an accommodation at any point in our process, send an email to [e-mail], we'll be happy to help.

VETERAN SUPPORT & ACCESSIBILITY

As a federal contractor, RIVA follows the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act, supporting the employment and advancement of protected veterans and individuals with disabilities. If you're a veteran, we encourage you to self-identify during the application process, it helps us track our hiring commitments and, in some cases, may support priority referral for open roles.

RIVA also invites applicants to voluntarily self-identify as having a disability during the application process, not because it affects your chances of being hired, but because it helps us measure how well we're living up to our commitments and identify where we can do better. Your response is confidential and entirely optional.