Federal Travel & Expense Experience Lead

The Squires Group, Inc.; Washington (District of Columbia); Hybrid; USD 85,000 - 121,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Long-term disability

Job summary

The Squires Group, Inc. seeks a Customer Experience Manager to lead functional consulting for a large federal Travel & Expense modernization initiative, serving civilian agencies.

You will guide stakeholders through implementation and post-production support to deliver high-quality customer experiences and business outcomes. Candidates local to Herndon, VA are preferred and will work onsite four days per week; remote options are considered, but West Coast applicants will not be considered.

Qualifications

• Experience within the Travel & Expense industry.
• Hands-on experience with functional consulting and system implementation projects.
• Experience with requirements gathering, system configuration, testing, integration coordination, and production support.
• Experience managing project activities or workstreams and collaborating with cross-functional teams.
• Experience presenting findings, recommendations, and solutions to clients and stakeholders.
• Knowledge of business process design, system implementation methodologies, and functional testing practices.
• Experience working in Agile delivery environments.
• Ability to analyze data and translate stakeholder needs into functional requirements and user-focused solutions.
• Understanding of integration concepts, system design principles, and business process management.
• Experience supporting Federal Government or DoD clients preferred.
• U.S. Citizens able to obtain a Public Trust Clearance.

Responsibilities

• Lead functional consulting activities, including requirements gathering, system configuration, testing, and implementation support.
• Partner with agency stakeholders to translate business needs into effective travel and expense solutions.
• Facilitate workshops, working sessions, and stakeholder meetings to drive decision-making and issue resolution.
• Coordinate integration, testing, and deployment activities across functional and technical teams.
• Support project workstreams, track requirements, and contribute to solution delivery in an Agile environment.
• Analyze feedback and operational data to identify opportunities for customer experience improvements and process optimization.
• Support post-go-live stabilization, user adoption, and continuous improvement initiatives.

Skills

Travel & Expense domain

Stakeholder management

Functional consulting

Agile delivery

Data analysis

Presentation skills

Cross-functional collaboration

Job description

The Squires Group, Inc. seeks a Customer Experience Manager to lead functional consulting for a large federal Travel & Expense modernization initiative, serving civilian agencies.

You will guide stakeholders through implementation and post-production support to deliver high-quality customer experiences and business outcomes. Candidates local to Herndon, VA are preferred and will work onsite four days per week; remote options are considered, but West Coast applicants will not be considered.