Federal Technical Account Manager: Strategic Partner

Forward; Washington (District of Columbia); On-site; USD 240,000 - 270,000; Full time

Job summary

Forward Networks is seeking an experienced Technical Account Manager (TAM) to cultivate customer relationships and ensure successful adoption of the company’s platform. You will act as the trusted advisor throughout the customer lifecycle, aligning technical capabilities with business outcomes.

You will lead onboarding, health monitoring, and account planning, collaborating with sales, engineering, and product teams to drive expansion and customer success.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5+ years in technical account management or customer success in tech/SaaS.
• Ability to articulate business value of technology to customers.
• Proven track record of managing customer relationships and driving product adoption.
• Excellent communication and presentation skills with stakeholders at all levels.
• Experience with CRM tools and data analysis for monitoring customer health.
• Willingness to travel as needed; TS/SCI with CI Poly or greater.

Responsibilities

• Manage customer relationships as primary point of contact and trusted advisor.
• Drive product adoption and value realization to meet customer goals.
• Develop and execute strategic account plans for growth and usage.
• Represent the voice of the customer to product and engineering teams.
• Lead onboarding and provide high-level training for platform proficiency.
• Monitor health metrics and provide data-driven insights and reports.
• Collaborate with sales, engineering, and product management across teams.

Skills

Customer relationship management

Communication skills

Problem-solving mindset

Education

Bachelor’s degree in business or IT

Tools

CRM tools

Data analysis methods

Job description

Forward Networks is seeking an experienced Technical Account Manager (TAM) to cultivate customer relationships and ensure successful adoption of the company’s platform. You will act as the trusted advisor throughout the customer lifecycle, aligning technical capabilities with business outcomes.

You will lead onboarding, health monitoring, and account planning, collaborating with sales, engineering, and product teams to drive expansion and customer success.