Federal Technical Account Manager - Customer Success & Growth

Forward; Maryland; Presencial; USD 240.000 - 270.000; Jornada completa

Descripción de la vacante

Forward Networks is seeking an experienced Technical Account Manager to manage strategic customer relationships and drive adoption of the platform across customer accounts. You will own onboarding, training, health monitoring, and cross-functional collaboration with sales, engineering, and product teams to align customer needs with product capabilities.

The role emphasizes advocacy, executive-level engagement, and growth planning, with travel as needed.

Formación

• Bachelor’s degree in business, IT, or related field, or equivalent practical experience.
• 5+ years in technical account management, customer success, or similar in tech/SaaS.
• Ability to articulate business value of technology to customers.
• Proven track record in building/managing customer relationships and driving product adoption.
• Excellent communication, presentation, and interpersonal skills with stakeholders at all levels.
• Experience with CRM and customer success tools; familiarity with data analysis for health metrics.
• Proactive, independent, team-oriented with travel willingness.

Responsabilidades

• Develop and maintain strong customer relationships as primary point of contact.
• Help customers understand and realize value from the platform to achieve business goals.
• Create and execute strategic account plans; identify expansion opportunities.
• Advocate for customers; relay feedback to product/engineering for improvements.
• Lead onboarding and training to ensure rapid platform proficiency.
• Monitor customer health metrics and provide data-driven insights and reports.
• Collaborate cross-functionally with sales, engineering, and product teams.

Conocimientos

TAM/CS experience

SaaS knowledge

Communication skills

CRM tools

Educación

Bachelor’s degree or equivalent practical experience

Herramientas

CRM software

Data analysis tools

Descripción del empleo

Forward Networks is seeking an experienced Technical Account Manager to manage strategic customer relationships and drive adoption of the platform across customer accounts. You will own onboarding, training, health monitoring, and cross-functional collaboration with sales, engineering, and product teams to align customer needs with product capabilities.

The role emphasizes advocacy, executive-level engagement, and growth planning, with travel as needed.