Federal TAM: Gov IT & Security Enablement

Island; Dallas (TX); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Island is seeking a dedicated Technical Account Manager (TAM) to guide federal agency customers from onboarding to operational maturity. You’ll be the technical lead, coordinating with product and engineering teams to ensure security, compliance, and reliable service across the agency stack.

You’ll work from Island’s Coppell, TX headquarters, with up to 25% travel to agency sites. A strong background in federal cybersecurity, SaaS, and post-sale support is required, along with exceptional

Formación

• 5+ years in a technical account management, solutions engineering, or post-sales technical role in software or cybersecurity.
• Experience supporting U.S. federal departments and agencies, either from inside government or from a company that sells to it.
• Strong technical foundation and experience supporting enterprise IT products, ideally SaaS or security platforms.
• Experience handling customer escalations, support tickets, and technical project management.
• Excellent communication skills — able to clearly articulate complex ideas to technical and non-technical audiences, including contracting and security staff.
• Comfortable with tools like Salesforce, Jira, Confluence, and remote collaboration platforms.
• Willingness to travel to agency sites, a maximum of 25 percent.
• Bachelor’s degree in a technical discipline or equivalent experience preferred.

Responsabilidades

• Be the Trusted Advisor - Serve as the technical point of contact for a portfolio of federal agency customers, guiding them through onboarding to operational maturity.
• Support & Troubleshooting - Proactively manage and assist with support cases, feature requests, and escalations within change control and ticketing processes.
• Enablement & Training - Train agency and integrator teams to deploy, manage, and operationalize Island with best practices for federal scrutiny.
• Configuration & Optimization - Tailor guidance for environments with PIV/CAC, ICAM, BYOD, FedRAMP or IL5 tenancy.
• Accreditation & Compliance Support - Provide evidence and narratives for authorization and continuous monitoring.
• Feature & Release Guidance - Inform customers of releases and connect to agency priorities and federal milestones.
• Collaborate Across Teams - Work with Product, Engineering, Support, Customer Success and partners to ensure a unified customer experience.

Conocimientos

TAM experience

Federal experience

Security SaaS

Escalation mgmt

Clear communicator

Salesforce

Jira

Confluence

Travel willingness

Educación

Bachelor’s degree or equivalent

Herramientas

Salesforce

Jira

Confluence

Descripción del empleo

Island is seeking a dedicated Technical Account Manager (TAM) to guide federal agency customers from onboarding to operational maturity. You’ll be the technical lead, coordinating with product and engineering teams to ensure security, compliance, and reliable service across the agency stack.

You’ll work from Island’s Coppell, TX headquarters, with up to 25% travel to agency sites. A strong background in federal cybersecurity, SaaS, and post-sale support is required, along with exceptional