Federal ServiceNow Architect: Portals, Compliance & SAFe

itechag; Arlington (VA); On-site; USD 140,000 - 180,000; Full time

Job summary

iTech AG is seeking a ServiceNow Architect to design, develop, and enhance ServiceNow solutions for a federal program in a secure, scalable, and compliant environment. This senior role requires hands-on development, strong portal experience (Service Portal/UI Builder), and the ability to work with Agile/SAFe teams to translate complex requirements into reliable platform functionality.

You will build high-quality applications, support upgrades, and contribute to technical documentation while

Qualifications

• 2+ years experience as a hands-on ServiceNow Architect.
• Strong experience developing custom ServiceNow applications and platform configurations.
• Hands-on experience with ServiceNow portal development (Service Portal and/or UI Builder).
• Proficiency with ServiceNow scripting (JavaScript, Glide APIs).
• Experience working in Agile or SAFe delivery environments.

Responsibilities

• Design, develop, and configure ServiceNow solutions to support federal program requirements
• Build and maintain custom applications, workflows, business rules, and UI policies
• Design, develop, and support ServiceNow portals and web-based user experiences, including Service Portal and/or UI Builder
• Collaborate with customer product owners to implement scalable, standards-based solutions
• Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives
• Perform code reviews and ensure adherence to development standards and best practices
• Support platform upgrades, patching, and performance tuning
• Troubleshoot and resolve ServiceNow defects and production issues
• Ensure configurations and customizations align with federal security and compliance requirements
• Contribute to technical documentation and knowledge sharing across the team
• Support and enhance CSM knowledge enablement through Knowledge Base integration, taxonomy improvements, and self‑service experience optimizations
• Other duties as assigned

Skills

ServiceNow Architect

Service Portal/UI Builder

JavaScript

Glide APIs

Agile/SAFe

Education

Bachelor's degree

ServiceNow CSA

Tools

Service Portal

UI Builder

Glide Scripting

Job description

iTech AG is seeking a ServiceNow Architect to design, develop, and enhance ServiceNow solutions for a federal program in a secure, scalable, and compliant environment. This senior role requires hands-on development, strong portal experience (Service Portal/UI Builder), and the ability to work with Agile/SAFe teams to translate complex requirements into reliable platform functionality.

You will build high-quality applications, support upgrades, and contribute to technical documentation while