Federal PRISM Functional Consultant

Unison Inc.; Springfield (VA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Unison Software Solutions, a leading provider for procurement solutions to the federal marketplace, is seeking a Functional Consultant. You will work directly with government users to understand business processes and help implement and operate Unison PRISM software, ensuring reliable day-to-day operations and measurable client benefits.

This role is based in Springfield, VA, and requires on-site presence five days a week.

Qualifications

• 1+ years of experience supporting enterprise software applications or ERP systems
• Experience providing software support or Help Desk services in a client-facing environment
• Experience troubleshooting functional application issues with cross-functional teams
• Strong written and verbal communication skills to explain technical concepts to non-technical users
• Experience with federal government software applications (preferred)

Responsibilities

• Serve as a functional support resource for Government users of the PRISM application
• Triage, analyze, troubleshoot, and resolve application support requests through the Help Desk ticketing process
• Escalate complex issues to technical teams while coordinating timely resolution and communicating status updates to stakeholders
• Provide exceptional customer service by communicating effectively with Government users and project stakeholders
• Analyze reported issues, identify root causes, and recommend functional solutions or workarounds
• Support software configuration management activities, including documenting configuration changes and validating system functionality
• Participate in system testing, including regression, integration, and user acceptance testing activities
• Assist with user training, knowledge transfer, and development of training materials and user documentation
• Generate reports and perform analysis of Help Desk metrics, trends, and recurring issues
• Collaborate with functional consultants, developers, business analysts, and project managers to support system enhancements and operational improvements
• Document support activities, resolutions, and best practices to improve service delivery
• Represent Unison professionally while fostering strong, trusted client relationships

Skills

Customer service

Analytical thinking

Problem solving

Stakeholder communication

Excel

Education

Bachelor's degree (BA/BS) in Business, Information Systems, Computer Science, or related field

Tools

SQL queries

Ticketing system

Job description

Unison Software Solutions, a leading provider for procurement solutions to the federal marketplace, is seeking a Functional Consultant. You will work directly with government users to understand business processes and help implement and operate Unison PRISM software, ensuring reliable day-to-day operations and measurable client benefits.

This role is based in Springfield, VA, and requires on-site presence five days a week.