Functional Consultant (Highly Cleared - TS/SCI/CI Poly)

Unison; Springfield (VA); On-site; USD 70,000 - 95,000; Full time

Job summary

Unison in Springfield, VA is seeking a Functional Consultant to support the PRISM COTS solution for federal agencies. You will work directly with government users, analyze issues, and coordinate with cross-functional teams to deliver effective resolutions.

You will participate in testing, training material development, and reporting, while fostering strong client relationships in a highly secure government environment. This role is in-person 5 days a week.

Qualifications

• 1+ years of experience supporting enterprise software applications or similar.
• Client-facing experience in software support or help desk environments.
• Ability to troubleshoot functional application issues and coordinate with cross-functional teams.

Responsibilities

• Serve as a functional support resource for government users of the PRISM application.
• Triage and resolve help desk tickets; coordinate with technical teams as needed.
• Communicate status updates to stakeholders and ensure timely resolutions.
• Assist with user training, documentation, and training materials.
• Generate reports and analyze help desk metrics.

Skills

Customer service

Communication

Analytical thinking

Time management

Education

Bachelor's degree

Tools

SQL

Job description

About Unison

Unison’s products power the business of government to work smoother and smarter, making critical federal processes and acquisitions simpler and more effective. Trusted by over 200,000 federal employees and government contractors, our AI-infused software and deep domain expertise help contract shops, cost engineers, 1102s, program managers, and budgeting professionals cut through friction, keep compliance airtight, and sharpen decisions. Our federal focus brings efficiency, transparency, and clarity to complex data, regulations, and workflows, empowering agencies and executives to spend more minutes on mission and achieve strategic objectives. Unison is how federal business gets done.

Unison is proud to be recognized as a 2026 Quantum Certified Workplace™ in Washington D.C., reflecting our continued focus on building a workplace where people feel supported and teams thrive.

Role Overview

Unison Software Solutions, a leading provider for procurement solutions to the federal marketplace, is seeking a Consultant. Unison consultants work directly with clients to understand key elements of client business processes and then work to implement and operate Unison software products and service offerings by performing key tasks. Consultants thrive on their personal and direct contributions that help our clients achieve substantial benefits from our suite of software products.

Description

The Functional Consultant will support the delivery and ongoing operations of PRISM, Unison's flagship Commercial Off-The-Shelf (COTS) Acquisition and Grants Management solution used by Federal agencies across the U.S. Government. This role works closely with government users, functional and technical teams, and project leadership to resolve issues, support system enhancements, and ensure successful day-to-day operations.

This role is in-person in Springfield, VA, 5 days per week.

Responsibilities Include:

• Serve as a functional support resource for Government users of the PRISM application

• Triage, analyze, troubleshoot, and resolve application support requests through the Help Desk ticketing process

• Escalate complex issues to technical teams while coordinating timely resolution and communicating status updates to stakeholders

• Provide exceptional customer service by communicating effectively with Government users and project stakeholders

• Analyze reported issues, identify root causes, and recommend functional solutions or workarounds

• Support software configuration management activities, including documenting configuration changes and validating system functionality

• Participate in system testing, including regression, integration, and user acceptance testing activities

• Assist with user training, knowledge transfer, and development of training materials and user documentation

• Generate reports and perform analysis of Help Desk metrics, trends, and recurring issues

• Collaborate with functional consultants, developers, business analysts, and project managers to support system enhancements and operational improvements

• Document support activities, resolutions, and best practices to improve service delivery

• Represent Unison professionally while fostering strong, trusted client relationships

Required Experience:

• 1+ years of experience supporting enterprise software applications, ERP systems, or business applications

• Experience providing software support or Help Desk services in a client-facing environment

• Experience troubleshooting functional application issues and working with cross-functional teams to resolve problems

• Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users

Preferred Experience:

• Experience supporting federal government software applications

• Knowledge of federal acquisition, procurement, or grants management business processes

• Experience supporting acquisition systems such as PRISM or similar COTS applications

• Experience with SQL queries for troubleshooting and reporting

• Experience supporting software implementations or Operations & Maintenance (O&M) environments

• Experience with testing, configuration management, training, and organizational change management

• Experience supporting financial system interfaces or enterprise system integrations

Core Skills & Abilities:

• Excellent customer service and interpersonal skills

• Strong analytical and problem-solving abilities

• Ability to prioritize multiple support requests in a fast-paced environment

• Detail-oriented with strong organizational skills

• Self-starter who can work independently while collaborating effectively within a team

• Comfortable working directly with Government stakeholders in a highly secure environment

• Proficiency with Microsoft Excel, Word, PowerPoint, and other Microsoft Office applications

Education:

• Bachelor's degree (BA or BS) in Business, Information Systems, Computer Science, or a related field, or equivalent professional experience

In-Person Interview:

Our hiring process requires an in-person meeting, typically the final interview. Travel and accommodations will be provided.

Clearance:

Applicants may need to be the subject of a security investigation and may need to meet eligibility requirements for access to classified information, to include U.S. Citizenship.

Why Join Unison:

Unison has pioneered the creation of innovative software for federal agencies, program offices, and government contractors worldwide. We believe that there is power in moving in unison. Our culture and values reflect this belief and are central to achieving our mission of powering the business of government. Rather than chasing short-lived tech trends, Unison delivers proven software that simplifies the complexities of federal business. Our technology combines innovative thinking with precise federal know-how, addressing critical details others overlook. Designed with purpose and engineered to endure, our software provides consistent performance, allowing federal agencies and contractors to stay focused on their missions.

Unison provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability status, age, genetics, veteran status, or any other characteristic protected by federal, state, or local laws.

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