Business Process Reengineering Consultant

metaphaseconsulting; Washington (District of Columbia); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off and holidays

Commuter benefits

Job summary

MetaPhase is seeking a Business Process Reengineering Analyst in Washington, DC, to evaluate and optimize IT training workflows. You will analyze data-driven processes, lead cross-functional improvements, and ensure adoption across a geographically dispersed user base. A strong background in government IT programs and Lean/Agile approaches is required.

You will collaborate with stakeholders, document changes, and monitor outcomes to enhance efficiency and effectiveness across the organization.

Qualifications

• Ability to successfully fulfill ICE Public Trust suitability requirements.
• Bachelor’s degree in information systems, business administration, management, or related field.
• 3–7+ years identifying inefficiencies and optimizing workflows for IT training solutions.
• 3+ years in a U.S. Government environment.
• 5+ years supporting a large Federal law enforcement IT program.
• Strong analytical skills to interpret data and drive improvements.
• Experience in an Agile environment.
• Excellent communication and collaboration across diverse teams.
• Proven ability to lead process-improvement initiatives.

Responsibilities

• Evaluate current business processes to identify inefficiencies and opportunities.
• Develop and implement strategies to optimize workflows organization-wide.
• Collaborate with cross-functional teams across a dispersed user base.
• Monitor effectiveness of process improvements and training initiatives.
• Facilitate workshops to gather stakeholder input and ensure alignment.
• Document process changes and train relevant parties on new workflows.
• Oversee implementation of process improvements with project management practices.

Skills

Analytical skills

Agile experience

Communication

Leadership

Data-driven decisions

Education

Bachelor's degree in information systems, business administration, management, or related field

Tools

Agile project management

Job description

At MetaPhase, we believe Quirky is Cool and being authentic is the only way to be! We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with. Today, we have a team that is invested in creating new solutions that lean forward, challenge the status quo, but also reflect our intimate knowledge of our customers’ business. Over the years we have fostered a culture in which we are united by shared values—passion, solidarity, generosity, curiosity, and boldness—and these come alive in the work we do and how we do it.

Together, we know our people are our difference for our clients and our colleagues.

Are you ready to:

• Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to our clients?

• Learn and grow by taking advantage of every opportunity available to you?

• Join a company which prides itself on its shared values and inclusive culture?

• Be the difference and make it happen?

MetaPhase currently supports U.S. Department of Homeland Security Immigration and Customs Enforcement (ICE) through the IT Training and Communications Services (ITaCS) initiative, helping ICE users adopt, understand, and effectively use IT systems while maintaining training content, communications, and performance insights.

In support of this project, MetaPhase is seeking a Business Process Reengineering Analyst with three to seven (3-7+) years of experience to evaluate existing processes, identify inefficiencies, and implement strategies to optimize workflows within the organization. This role involves utilizing data-driven analysis and best practices to enhance operational efficiency and effectiveness across various functions.

What You Will Be Doing

• Evaluate current business processes to identify inefficiencies and areas for improvement, utilizing data-driven analysis and industry best practices.

• Develop and implement strategies to optimize workflows, enhancing operational efficiency and effectiveness across the organization.

• Collaborate with cross-functional teams to ensure that process improvements are effectively communicated and adopted by a geographically dispersed user base.

• Monitor and evaluate the effectiveness of process improvements and training initiatives, making adjustments as necessary based on feedback and performance metrics.

• Facilitate workshops and meetings to gather input from stakeholders and ensure alignment on process improvement initiatives.

• Document and communicate process changes, ensuring that all relevant parties are informed and trained on new workflows.

• Utilize project management methodologies to oversee the implementation of process improvements, ensuring timely delivery and adherence to project goals.

What We Need From You (Required)

• Ability to successfully fulfill ICE Public Trust suitability requirements.

• Bachelor’s degree in information systems, business administration, management, or related field

• 3-7 or more years of relevant experience in identifying inefficiencies and implementing strategies to optimize workflows for IT training solutions.

• 3 or more years of experience working in a U.S. Government environment.

• 5 or more years of experience supporting a large Federal law enforcement IT program.

• Strong analytical skills with the ability to interpret data and make informed decisions regarding process improvements.

• Experience in an Agile environment, demonstrating flexibility and adaptability in project execution.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.

• Proven ability to lead process improvement initiatives and drive change within an organization.

Nice to Have (Desired)

• Experience providing consulting support to federal government clients, preferably in complex enterprise IT environments.

• Lean Six Sigma certification or demonstrated experience applying process-improvement methodologies.

• Experience supporting DHS, ICE, or other federal law-enforcement organizations.

• Strong ability to analyze workflows, identify inefficiencies, and recommend data-driven process improvements.

• Experience working in Agile environments and collaborating with geographically dispersed, cross-functional stakeholders.

Required Clearance

Ability to obtain and successfully fulfill ICE Public Trust/Suitability requirements; U.S. Citizenship preferred.

Work Location

Hybrid - Washington, DC. Remote work with onsite engagement at ICE Headquarters in Washington, DC as requested.

Travel

May be required.

Benefits & Perks

• At MetaPhase, we care about your well-being and success. Our benefits include generous PTO, federal holidays, parental leave, comprehensive health coverage (medical, dental, vision, life, and disability), 401(k) with company match, FSA/HSA options, commuter benefits, and much more.

About MetaPhase

MetaPhase is different with a purpose — demonstrating a new approach to the industry that puts employees and culture first. We continue to be recognized by industry as one of the fastest-growing and most impactful consultancies in the nation.

MetaPhase is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, disability or veteran status, or any other factors protected.