Federal IT Specialist: Customer Support Pro

Naval Supply Systems Command (NAVSUP); San Diego (CA); On-site; USD 90,000 - 110,000; Full time

Job summary

NAVSUP Business Systems Center is seeking an IT Specialist (CustSPT) to support Federal IT customers in the San Diego area. The role focuses on delivering high-quality customer service and ensuring IT systems align with regional mission requirements.

The position requires experience with NET/NEST, NMCI, and ONE-Net programs, plus strong hardware, software, and infrastructure management skills. It offers opportunities for professional development within a mission-driven Navy environment.

Qualifications

• Experience providing Federal IT customer service and knowledge of regional activities IT requirements.
• Experience with hardware, software, and infrastructure management.
• Experience applying IT problem management to support customers.

Responsibilities

• Provide Federal IT customer service and understand IT requirements for regional activities.
• Manage hardware, software and IT infrastructure to support NAVSUP operations.
• Apply IT problem management practices to diagnose and resolve customer issues, ensuring timely solutions.

Skills

IT customer service

IT incident management

Networking basics

Tools

NET/NEST

NMCI

ONE-Net

Job description

NAVSUP Business Systems Center is seeking an IT Specialist (CustSPT) to support Federal IT customers in the San Diego area. The role focuses on delivering high-quality customer service and ensuring IT systems align with regional mission requirements.

The position requires experience with NET/NEST, NMCI, and ONE-Net programs, plus strong hardware, software, and infrastructure management skills. It offers opportunities for professional development within a mission-driven Navy environment.