Federal IT Service Desk Manager (Linux/Windows)

Spatial Front, Inc.; College Park, Northern (MD, KY); Hybrid; USD 85,000 - 100,000; Full time

Job summary

Spatial Front, Inc. is seeking an experienced IT Systems Administrator to oversee the day-to-day operation of the Linux and Windows workstation service desk at the NOAA building in College Park, MD.

The role includes security patching, incident tracking, and coordinating with Federal leads to fulfill PWS requirements. The position requires US citizenship or Green Card and successful completion of a Public Trust background check.

Qualifications

• Excellent communication skills able to translate technical information into plain language.
• MS Office and Google Docs skills.
• US Citizenship and/or Current Green Card Holder required.

Responsibilities

• Oversee day to day operation of the Linux and Windows workstations service desk.
• Oversee and perform quarterly baseline and ad-hoc security updates on all operating systems.
• Patch operating systems and third party software via automated tools.
• Create Weekly, Monthly, Quarterly Status reports.
• Assigns and tracks tasks for the team.
• Works with Federal leads to track and follow through on assignments.
• Works with Program manager to meet all requirements in the PWS.
• Install, configure, and manage hardware and software to perform system backups and recovery.
• Maintain system documentation and ensure updated process documentation.
• Interacts with client management to answer questions and resolve complex issues.
• Provides leadership and guidance to less experienced personnel.

Skills

Communication skills

MS Office

Google Docs

Tools

Satellite Server

AD/SCCM

BigFix

Job description

Spatial Front, Inc. is seeking an experienced IT Systems Administrator to oversee the day-to-day operation of the Linux and Windows workstation service desk at the NOAA building in College Park, MD.

The role includes security patching, incident tracking, and coordinating with Federal leads to fulfill PWS requirements. The position requires US citizenship or Green Card and successful completion of a Public Trust background check.