Service Desk Operations Manager

Spatial Front, Inc.; College Park, Northern (MD, KY); Hybrid; USD 85,000 - 100,000; Full time

Job summary

Spatial Front, Inc. is seeking an experienced IT Systems Administrator to oversee the day-to-day operation of the Linux and Windows workstation service desk at the NOAA building in College Park, MD.

The role includes security patching, incident tracking, and coordinating with Federal leads to fulfill PWS requirements. The position requires US citizenship or Green Card and successful completion of a Public Trust background check.

Qualifications

• Excellent communication skills able to translate technical information into plain language.
• MS Office and Google Docs skills.
• US Citizenship and/or Current Green Card Holder required.

Responsibilities

• Oversee day to day operation of the Linux and Windows workstations service desk.
• Oversee and perform quarterly baseline and ad-hoc security updates on all operating systems.
• Patch operating systems and third party software via automated tools.
• Create Weekly, Monthly, Quarterly Status reports.
• Assigns and tracks tasks for the team.
• Works with Federal leads to track and follow through on assignments.
• Works with Program manager to meet all requirements in the PWS.
• Install, configure, and manage hardware and software to perform system backups and recovery.
• Maintain system documentation and ensure updated process documentation.
• Interacts with client management to answer questions and resolve complex issues.
• Provides leadership and guidance to less experienced personnel.

Skills

Communication skills

MS Office

Google Docs

Tools

Satellite Server

AD/SCCM

BigFix

Job description

Description

Spatial Front provides IT solutions to federal, state, and local governments, and the private sector. We provide delivery oversight and business development for the National Oceanic and Atmospheric Administration (NOAA).

Work Location

On-Site NOAA Building College Park, MD

Responsibilities

• Oversee day to day operation of the Linux and Windows workstations service desk.
• Oversee and Perform quarterly baseline and ad-hoc security updates on all operating systems
• Oversee and Patch operating systems and third party software via automated tools
• Create Weekly, Monthly, Quarterly Status reports.
• Assigns and tracks tasks for the team
• Works with Federal leads to Track and follow through on assignments
• Works with Program manager to meet all requirements in the PWS.
• Select, install, configure, and administer hardware and software systems over a LAN/WAN architecture;
• Install and maintain system upgrades, operating and security patches, and peripheral devices;
• Performs moderately complex systems and database administration. Monitors and tunes appropriate systems to ensure optimum level of performance;
• Support, monitor, test, and troubleshoot hardware and software problems related to workstations
• Recommend and schedule repairs or replacement of equipment;
• Oversees appropriate level software installations and upgrades and related software packages;
• Install, configure, and manage the equipment and software necessary to perform system backups and recovery of applications and data;
• Maintain system and data files, and monitor system integrity;
• Develops and maintains appropriate system documentation to ensure that documentation is current. Oversees the maintenance of a library of the system-supporting process and procedure documentation;
• Interacts with client management to answer questions, problems, and requests regarding complex system issues;
• Provides leadership and work guidance to less experienced personnel.

Requirements

• Candidates must be able to pass a US Public Trust background check for badging and to access client systems.
• Excellent communication skills able to translate technical information into plain language.
• MS Office and Google Docs skills
• Must be able to physically lift and carry property weighing up to fifty (50) pounds.

Desired

• Linux system management with Satellite Server
• Windows System management AD/SCCM
• BigFix Experience

Additional Information:

• In order to meet the clearance requirements for this opportunity, candidates must be US Citizen and/or Current Green Card Holder.
• All candidates will be subject to a complete background check to include, but not limited to Criminal History, Education Verification, Professional Certification Verification, Verification of Previous Employment and Credit History.
• Public Trust background investigations can take approximately four to eight weeks and requires fingerprinting.

Other Information:

• The salary for this position is $85,000 - $100,000 annually
• For information on SFI's benefits please visit http://www.spatialfront.com/pages/career.html
• This is a full-time W2 position.
• Please no agencies, third parties, or corp-to-corp.
• Spatial Front Inc. is an Equal-opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
• Spatial Front Inc. participates in E-Verify.