Windows System Administrator

ERT, Inc.; College Park (MD); On-site; USD 55,000 - 60,000; Full time

Job summary

ERT, Inc. is seeking a Windows System Administrator to perform system administration support for NOAA systems in College Park, MD. The role involves monitoring system performance, managing ticket queues in ServiceNow, and troubleshooting Windows systems issues effectively.

Qualified candidates should have 1-3 years experience in Windows Systems Administration, good attention to detail, and excellent communication skills. The position is on-site five days a week, offering a salary between $55,000 and $60,000 depending on experience.

Qualifications

• 1-3 years experience with Windows Systems Administration.
• Ability to lift 50 pounds independently.
• Excellent communication skills.

Responsibilities

• Manage and work ticket queues in ServiceNow.
• Troubleshoot & resolve Windows 10-11 issues via various channels.
• Create, edit or remove users from Active Directory.

Skills

Windows Systems Administration

Active Directory

Problem-solving

Communication Skills

Tools

ServiceNow

Windows 10

Windows 11

Job description

Windows System Administrator

Job ID: 2026-9658

Type: Full Time W/Benefits Ret Match

Location: US-MD-College Park

Security Clearance: Public Trust

Overview / Job Responsibilities

The Windows System Administrator position will play a pivotal role in ensuring the successful technical administration of NOAA systems within the contract. You will be responsible for providing system administration support, monitoring system performance, identifying areas for improvement, and facilitating communication between stakeholders. This position requires a keen eye for detail, strong analytical and technical skills, and the ability to work effectively in a dynamic and fast-paced environment.

Key Responsibilities

• Manage and work ticket queues in ServiceNow.
• Actively monitor for unassigned tickets and take ownership to resolve.
• Process requests for ticket transfer, escalation, or re-assignment.
• Categorize and assign tickets to the appropriate team.
• Follow up on customer tickets daily (including tickets belonging to other team members).
• Troubleshoot & resolve Windows 10-11 issues in person, by phone or email.
• Create, edit or remove users from Active Directory.
• Perform physical system build imaging including system recovery, disk encryption and profiling.
• Install new applications, perform system upgrades, migrate user profiles.

Position is on-site 5 days a week in College Park MD

Salary DOE: $55-60K

Minimum Qualifications

• Must be able to work independently to execute against sets of procedures and be able to lift 50 pounds.
• Must have keen attention to detail and excellent communication skills.
• Must have 1-3 years experience with Windows Systems Administration:
• Create and manage user accounts and permissions, including adding or removing users and setting up group policies.
• Manage various server roles, including Active Directory, file servers, DNS, and web servers.
• Install, configure, and deploy Windows operating systems, physical servers, and virtual machines.

Eligibility/Clearance Requirements

Must be able to provide proof of U.S. Citizenship and is able to be cleared at the Public Trust Level.