Federal IT Documentation Specialist

ASM Research, An Accenture Federal Services Company; Frankfort (KY); On-site; USD 64,000 - 72,000; Full time

Job summary

ASM Research, an Accenture Federal Services Company, is seeking a technical writer to transform complex security and IT information into clear guides, SOPs, and reference materials for diverse audiences. You will gather data from engineers and IT leaders, apply plain-language principles, and ensure accuracy with version control and governance.

Collaborating with agile and DevOps teams, you will produce content across manuals, knowledge articles, trainings, and help systems, while adhering to

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• 0-3 years of progressively responsible experience in technical writing, documentation, or closely related communication roles.
• Demonstrated ability to understand and communicate complex technical information clearly and concisely for varied audiences.
• Training or practical experience with documentation tools (for example, word processing, PDF, and help-authoring or publishing tools).
• Strong writing, editing, and proofreading skills with excellent attention to detail, organization, and version control.

Responsibilities

• Translate complex technical and security-relevant information from subject matter experts into clear, concise user guides, SOPs, workflows, and reference materials tailored to varied audiences.
• Gather, analyze, and validate information by interviewing engineers, analysts, product owners, and ITSM leaders; reviewing specifications; and observing system workflows to ensure accuracy and completeness.
• Apply structured writing principles, standardized templates, and style guides to create cohesive, findable, and reusable content across manuals, knowledge articles, training materials, and online help.
• Use documentation and publishing tools to produce and maintain content in multiple formats, including web-based help, printable documentation, and training or presentation materials.
• Apply plain-language principles, accessibility standards, and federal documentation guidelines to improve clarity, readability, and compliance.
• Coordinate review cycles, track stakeholder comments, and maintain version control to ensure all documentation retains an auditable and governed change history.
• Partner with agile and DevOps delivery teams to update documentation iteratively in alignment with frequent system releases, configuration updates, and service changes.
• Support documentation needs for enterprise IT services - such as cloud platforms, cybersecurity capabilities, and ITSM workflows - essential to mission-critical Federal Client operations.
• Collaborate closely with the ITIL Specialist and Service and Integration Management Lead to align documentation with ITIL-based service management practices and process governance.

Skills

Clear communication

Technical writing

Attention to detail

Collaboration

Education

Bachelor's degree in English/Technical Writing/Communications/IT

Tools

Word processing tools

PDF tools

Help-authoring tools

Job description

ASM Research, an Accenture Federal Services Company, is seeking a technical writer to transform complex security and IT information into clear guides, SOPs, and reference materials for diverse audiences. You will gather data from engineers and IT leaders, apply plain-language principles, and ensure accuracy with version control and governance.

Collaborating with agile and DevOps teams, you will produce content across manuals, knowledge articles, trainings, and help systems, while adhering to