Technical Writer – Federal IT & Cybersecurity Docs

ASM Research, An Accenture Federal Services Company; Boston (MA); On-site; USD 64,000 - 72,000; Full time

Job summary

ASM Research, an Accenture Federal Services company, is seeking a technical writer to translate complex IT and security information into clear user guides, SOPs, and training materials for diverse audiences. The role supports enterprise IT services, cloud platforms, cybersecurity, and ITSM workflows, collaborating with engineers and analysts in an agile DevOps environment to ensure accuracy and compliance.

Applicants should hold a related degree or equivalent experience, have strong writing and

Qualifications

• Bachelor's degree in English, Technical Writing, Communications, IT, or related field, or equivalent relevant work experience.
• 0-3 years of progressively responsible experience in technical writing, documentation, or closely related communication roles.
• Demonstrated ability to understand and communicate complex technical information clearly and concisely for varied audiences.
• Training or practical experience with documentation tools (for example, word processing, PDF, and help-authoring or publishing tools).
• Strong writing, editing, and proofreading skills with excellent attention to detail, organization, and version control.
• Ability to work independently and collaboratively with engineers, analysts, and cross-functional teams in a fast-paced IT environment.
• Active or obtainable SECRET clearance and U.S. citizenship, with less than 10% travel required.

Responsibilities

• Translate complex technical content into clear user guides and manuals.
• Gather and validate information from engineers, analysts, owners, and ITSM leaders.
• Apply writing standards and templates for cohesive content.
• Produce content in formats including web help, print docs, and training materials.
• Apply plain-language and accessibility standards to improve clarity and compliance.
• Coordinate review cycles and maintain version history.
• Collaborate with agile and DevOps teams to update docs with releases.
• Support documentation for enterprise IT services like cloud and cybersecurity.
• Align documentation with ITIL governance and process standards.

Skills

Strong writing

Editing and proofreading

Documentation tools experience

Interviews and information gathering

Independent and collaborative work

Security clearance eligible

Agile/DevOps familiarity

Education

Bachelor's degree or equivalent

Tools

Word processing tools

PDF tooling

Help-authoring tools

Job description

ASM Research, an Accenture Federal Services company, is seeking a technical writer to translate complex IT and security information into clear user guides, SOPs, and training materials for diverse audiences. The role supports enterprise IT services, cloud platforms, cybersecurity, and ITSM workflows, collaborating with engineers and analysts in an agile DevOps environment to ensure accuracy and compliance.

Applicants should hold a related degree or equivalent experience, have strong writing and