Federal Healthcare Incident Manager | Data-Driven Ops

Huron Consulting Group Inc.; Chicago (IL); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Huron Consulting Group Inc. in Chicago offers a hybrid, full-time Incident Management Lead – Federal Healthcare role focused on overseeing incident management for a federal healthcare client federation.

You will manage tracking, reporting, and issue resolution, leveraging ServiceNow and PowerBI to deliver executive dashboards and updates. You will collaborate with executive leadership and multiple stakeholders, ensuring accurate communication of functional and clinical incident impacts while

Qualifications

• Bachelor's Degree required.
• Experience with federal agencies or large-scale deployments preferred.
• Strong cross-functional communication skills.
• Willingness to travel up to 25% across client sites.

Responsibilities

• Oversee incident tracking, reporting, and resolution for designated clients.
• Create and customize dashboards using ServiceNow and PowerBI for executive stakeholders.
• Lead data gathering and incident update meetings with client representatives, contractors and Oracle.
• Prepare regular updates and briefings for senior management.

Skills

Incident management

ServiceNow

PowerBI

Stakeholder management

Communication

Data analysis

Federal consulting

Education

Bachelor's Degree

Tools

Oracle Health EHR

Job description

Huron Consulting Group Inc. in Chicago offers a hybrid, full-time Incident Management Lead – Federal Healthcare role focused on overseeing incident management for a federal healthcare client federation.

You will manage tracking, reporting, and issue resolution, leveraging ServiceNow and PowerBI to deliver executive dashboards and updates. You will collaborate with executive leadership and multiple stakeholders, ensuring accurate communication of functional and clinical incident impacts while