Federal Health Support Specialist

Oracle; Dover (DE); On-site; EUR 40,000 - 60,000; Full time

Job summary

Oracle Health is seeking a Customer Service Administrator to support end users across federal agencies, focusing on provisioning access and solving technical or administrative issues. You will bridge clients and technical teams to ensure seamless system use and data privacy compliance.

In this role you’ll identify trends, contribute to process improvements, and help develop user guides and FAQs. You’ll work in a fast-paced environment with healthcare professionals and administrators, delivering

Responsibilities

• Manage user account provisioning: create, update, or remove access as needed.
• Resolve technical or administrative issues via phone or ticketing system.
• Collaborate with healthcare providers, administrators, and internal IT teams.
• Ensure compliance with healthcare data privacy and security regulations.
• Identify trends in client issues and contribute to process improvements and resources like user guides and FAQs.

Job description

Oracle Health is seeking a Customer Service Administrator to support end users across federal agencies, focusing on provisioning access and solving technical or administrative issues. You will bridge clients and technical teams to ensure seamless system use and data privacy compliance.

In this role you’ll identify trends, contribute to process improvements, and help develop user guides and FAQs. You’ll work in a fast-paced environment with healthcare professionals and administrators, delivering