Federal Health IT Support Admin (Travel Up to 25%)

Oracle Corporation; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Oracle Health in the United States is seeking a Customer Service Administrator to support end users with access provisioning and issue resolution across federal health systems. You will liaise with clinicians and administrators, ensuring secure, compliant access to Oracle Health applications and data.

The role emphasizes responsive service, accurate ticketing, and collaboration with internal tech teams. Ideal candidates have up to 2 years of end-user IT support experience, strong communication

Qualifications

• 0-2 years of end-user technical support experience.
• IT support work experience.
• U.S. citizenship required due to client contracts and ability to obtain government security clearance.
• Self-starter capable of independently handling tasks and projects.

Responsibilities

• Create, update, and remove end-user access across domains and apps (Active Directory, Oracle Health, third-party vendors).
• Respond to customer inquiries via phone, email, or ticketing systems with timely support.
• Troubleshoot and resolve access, login, or provisioning issues with internal teams and vendors.
• Maintain clear documentation of customer interactions and outcomes in ticketing systems.

Skills

End user support

Customer service

Communication

Self-starter

Education

High School diploma or equivalent

Job description

Oracle Health in the United States is seeking a Customer Service Administrator to support end users with access provisioning and issue resolution across federal health systems. You will liaise with clinicians and administrators, ensuring secure, compliant access to Oracle Health applications and data.

The role emphasizes responsive service, accurate ticketing, and collaboration with internal tech teams. Ideal candidates have up to 2 years of end-user IT support experience, strong communication