Oracle Health Federal Customer Service Administrator

Oracle; Dover (DE); On-site; EUR 40,000 - 60,000; Full time

Job summary

Oracle Health is seeking a Customer Service Administrator to support end users across federal agencies, focusing on provisioning access and solving technical or administrative issues. You will bridge clients and technical teams to ensure seamless system use and data privacy compliance.

In this role you’ll identify trends, contribute to process improvements, and help develop user guides and FAQs. You’ll work in a fast-paced environment with healthcare professionals and administrators, delivering

Responsibilities

• Manage user account provisioning: create, update, or remove access as needed.
• Resolve technical or administrative issues via phone or ticketing system.
• Collaborate with healthcare providers, administrators, and internal IT teams.
• Ensure compliance with healthcare data privacy and security regulations.
• Identify trends in client issues and contribute to process improvements and resources like user guides and FAQs.

Job description

We’re on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives.

Our mission? To create a human-centric healthcare experience powered by unified global data.

It’s a big challenge, but big challenges are what we do best. We’re already transforming some of the world’s largest health systems—helping them turn data into lifesaving decisions and better patient care.

We want people just as dedicated as we are to improving health equity and delivering quality care across the globe. If you’re excited about making healthcare more human, you’ve come to the right place.

We are looking for a Customer Service Administrator to support end users with solutions across Federal agencies including the Department of Defense, United States Coast Guard, Veterans Affairs and Indian Health Service.

The Federal CSA team is a group of hard-working, knowledgeable, passionate members who want to shape the electronic health records systems with support for active-duty service men and women, their beneficiaries, our Nation’s Veteran’s, American Indians, and Alaska Natives.

As a Customer Service Admin Support team member at Oracle Health, you will be a crucial part of our mission to provide reliable and responsive support to healthcare professionals using our technology. In this role, you’ll be at the forefront of interactions with users, addressing challenges as they arise and ensuring that their experiences with our systems are seamless. Your day-to-day responsibilities will include managing user account provisioning—setting up, updating, or removing access as needed—and resolving technical or administrative issues submitted via phone or our ticketing system.

You will regularly work with a diverse group of healthcare providers, administrators, and internal technical teams, acting as a bridge between our clients and the technical solutions they depend on. Your problem-solving skills and attention to detail will help ensure compliance with healthcare data privacy and security regulations, and your commitment to customer service will reinforce Oracle Health’s reputation for excellence.

Most importantly, the work you do in this role will play a crucial part in supporting patient care. By ensuring healthcare professionals have timely and seamless access to critical systems, you help enable them to deliver safe, effective, and uninterrupted care to their patients.

Additionally, you’ll have an opportunity to contribute to process improvements by identifying trends in client issues, suggesting enhancements, and helping to develop resources such as user guides and FAQs. If you are passionate about making a difference in healthcare delivery and thrive in a dynamic, fast-paced environment, this role offers a rewarding path for professional growth at Oracle Health.