Federal Field Service Engineer II - On-Site IT Support

Abacus Solutions Group; Frederick (MD); On-site; USD 30,000 - 32,000; Full time

Job summary

Abacus Solutions Group is seeking a Tier 2 Field Service Engineer Journeyman to provide on‑site IT support in a federal environment. This role involves hands‑on troubleshooting of computers, peripherals, and network connectivity, plus documenting resolutions and working with staff to improve systems.

Candidates must have at least 1 year of IT support experience, strong Windows troubleshooting skills, and the ability to work independently on-site.

Qualifications

• Minimum 1 year of hands-on IT support in a desktop or field service environment.
• Strong troubleshooting skills in Windows environments.
• Experience supporting hardware, software, and peripheral equipment.
• Ability to communicate clearly with non-technical users.
• Ability to work independently on-site.

Responsibilities

• Provide Tier 2 technical support for desktops, laptops, printers, and peripheral devices
• Install, troubleshoot, service, and repair personal computers and related software
• Support basic network connectivity and hardware issues
• Connect devices to existing data networks
• Maintain trouble logs and documentation in ticketing systems
• Provide in-person and remote support to end users
• Perform minor hardware and software repairs
• Assist users with proper use of hardware and software
• Document daily support activities and resolutions
• Collaborate with staff and management regarding system needs and improvements

Skills

IT support

Windows troubleshooting

Hardware & peripherals

Clear communication

On-site independent work

High school diploma

Education

High School Diploma or Equivalent

Job description

Abacus Solutions Group is seeking a Tier 2 Field Service Engineer Journeyman to provide on‑site IT support in a federal environment. This role involves hands‑on troubleshooting of computers, peripherals, and network connectivity, plus documenting resolutions and working with staff to improve systems.

Candidates must have at least 1 year of IT support experience, strong Windows troubleshooting skills, and the ability to work independently on-site.