Federal End User Support Lead - Hybrid IT & Security

Evolver Inc; Bethesda (MD); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Evolver Federal seeks an End User Support Engineer Lead to join our team supporting a federal client on site in Bethesda, MD. The role requires a hybrid work environment with 3–5 days on site weekly depending on program needs and security requirements.

Responsibilities include patch compliance, third-party application governance, and implementing security initiatives under ISSO guidance. Strong collaboration with IT teams and a focus on enterprise-wide endpoint reliability are essential.

Qualifications

• Bachelor's degree or seven years of experience in Systems Engineering.
• 5 years of experience in day-to-day operations on network hardware and operating systems.
• 5 years of experience troubleshooting the physical level of the network and related protocols.
• 5 years of experience managing funds and resources using complex reporting mechanisms.
• 5 years of experience in planning design and implementation for new network infrastructure.
• 5 years of experience maintaining network infrastructure standards including TCP/IP.
• 5 years of experience providing technical consultation, training and support to IT staff.
• US Citizen with ability to obtain a Level 5 (NACIC) security clearance.

Responsibilities

• Manage ENS and FACnet endpoint patch compliance using HCL BigFix; maintain patch compliance >90% for Office and Cumulative updates monthly.
• Maintain third-party application compliance for Chrome, Edge, Firefox, Acrobat, and Reader via BigFix and Jamf.
• Support security initiatives per ISSO guidance including Defender DLP pilot, Splunk endpoint deployment, and vulnerability remediation.
• Manage Chrome Extensions Group Policy; maintain browser software allow list with ISSO coordination.
• Maintain ORS/ORF software allow list and update quarterly with ISSO input.
• Support ConMon assessments and maintain FISMA tagging for ORS/ORF managed systems.
• Finalize and maintain travel loaner policy and procedures.
• Support macOS end-of-life upgrade initiatives and enforce minimum macOS versions.

Skills

Oral and written communication

Customer-focused support

Endpoint troubleshooting

Patching and compliance

Security awareness

Education

Bachelor's degree

MS in Information Technology

Tools

BigFix

Jamf

Microsoft Defender

Splunk

Group Policy

Job description

Evolver Federal seeks an End User Support Engineer Lead to join our team supporting a federal client on site in Bethesda, MD. The role requires a hybrid work environment with 3–5 days on site weekly depending on program needs and security requirements.

Responsibilities include patch compliance, third-party application governance, and implementing security initiatives under ISSO guidance. Strong collaboration with IT teams and a focus on enterprise-wide endpoint reliability are essential.