Senior Service Desk Manager | Federal IT & Cybersecurity

Evolver, LLC; Bethesda (MD); Hybrid; USD 95,000 - 130,000; Full time

Job summary

Evolver Federal is seeking a Service Desk Manager to lead a team supporting a federal client onsite in Bethesda, MD. The role requires guiding staff delivering user support across email, directories, OS, and applications, with emphasis on effective incident resolution.

The position is hybrid, with 3–5 onsite days per week based on program needs. Candidates must have a relevant degree, 5+ years of information systems management, and security clearance eligibility.

Qualifications

• Bachelor's degree in CS/IS/Engineering/Business or related field.
• 5+ years of information systems management experience.
• 2+ years of staff management, recruitment and retention.
• 2+ years in Help Desk/Service Desk management.
• US Citizenship with ability to obtain NACIC Level 5 security clearance.
• Help Desk Institute certification (HDI) as Manager or equivalent.
• One or more: MTA, MCSA, MSCE, Apple CTS, or PMI-ACP.

Responsibilities

• Provide daily supervision to staff delivering user support (email, directories, OS, apps).
• Oversee first point of contact for hardware/software troubleshooting and printer issues.

Skills

Staff management

Service Desk management

Troubleshooting

ServiceNow

Education

Bachelor's Degree (CS/IS/Engineering/Business)

MS in IT (preferred)

Tools

ServiceNow

Job description

Evolver Federal is seeking a Service Desk Manager to lead a team supporting a federal client onsite in Bethesda, MD. The role requires guiding staff delivering user support across email, directories, OS, and applications, with emphasis on effective incident resolution.

The position is hybrid, with 3–5 onsite days per week based on program needs. Candidates must have a relevant degree, 5+ years of information systems management, and security clearance eligibility.