Lead End User Support Engineer - Hybrid (Bethesda)

Evolver, LLC; Bethesda (MD); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Evolver Federal seeks an End User Support Engineer Lead to join our team onsite in Bethesda, MD. The role blends leadership of end-user support with hands-on endpoint management and security initiatives within a federal program.

The position requires a hybrid work model with 3–5 onsite days in Bethesda, MD. Ideal candidates have a strong background in network infrastructure, patch management, and security tooling such as BigFix, Jamf, Defender, and Splunk.

Qualifications

• Bachelor’s degree or seven years of Systems Engineering experience.

Responsibilities

• Manage ENS and FACnet endpoint patch compliance using HCL BigFix; maintain Microsoft patch compliance targeting >90% for Office and Cumulative updates on monthly cycle
• Maintain third-party application compliance for Google Chrome, Microsoft Edge, Mozilla Firefox, Adobe Acrobat, and Adobe Reader via BigFix and Jamf
• Execute and support security initiatives as directed by OIIT ISSO including: Microsoft Defender DLP pilot, Splunk endpoint deployment, BOD vulnerability remediation, and Bomgar remote access management
• Manage Chrome Extensions Group Policy; maintain the browser software allow list in coordination with ISSO
• Maintain the ORS/ORF software allow list as a controlled artifact: establish the baseline allow list within 30 calendar days of award and update quarterly in coordination with the ISSO (Section 7.3)
• Support Annual COE continuous monitoring (ConMon) assessment; maintain FISMA system tagging for all ORS/ORF managed systems
• Finalize and maintain GFE International Travel Loaner Policy, Request Procedures, and flowcharts
• Support macOS end-of-life upgrade initiatives; enforce minimum macOS version compliance per CIT standards

Skills

Network troubleshooting

TCP/IP networking

Technical training

Cross-functional collaboration

IT staff support

Education

Bachelor's degree

Master of Science in Information Technology

Tools

Microsoft MSCE

Windows Server OS

IIS

PowerShell

System Center Configuration Manager

Azure Administration

Azure DevOps

AWS SysOps Administrator - Professional

VMware DCV

Nutanix NPX

IBM BigFix Lifecycle Administration

ITIL v3 or higher

CompTIA Security+

Job description

Evolver Federal seeks an End User Support Engineer Lead to join our team onsite in Bethesda, MD. The role blends leadership of end-user support with hands-on endpoint management and security initiatives within a federal program.

The position requires a hybrid work model with 3–5 onsite days in Bethesda, MD. Ideal candidates have a strong background in network infrastructure, patch management, and security tooling such as BigFix, Jamf, Defender, and Splunk.