Federal Customer Support Specialist

Unison; Columbia (MD); On-site; USD 60,000 - 90,000; Full time

Job summary

Unison, a federal-focused software provider, seeks a Customer Support Consultant in Columbia, MD. This hands-on, customer-facing role works with a team to resolve issues, triage tickets, and coordinate with government users and stakeholder teams.

You will develop test scripts, support deployment activities, and contribute to documentation. The position offers growth, in-person interviews, and a pathway to impact in federal procurement and grants management software.

Qualifications

• Minimum 3 years of experience in a Government-facing functional, customer service, or help desk role.
• Experience generating and analyzing reports.
• Experience with configuration management desired.
• Experience developing and/or reviewing functional system documentation.
• Experience using MS Word and MS Excel.
• Exceptional written and verbal communications skills.
• Self-starter, quick learner, and team player.

Responsibilities

• Analyzing, troubleshooting and resolving issues.
• Triaging and remediating tickets.
• Communicating with technical and functional teams to remediate issues.
• Communicating with Government users and Stakeholder teams to discuss tickets, outstanding issues, workarounds, and resolutions.
• Supporting configuration management process.
• Providing functional support for deployment activities.
• Developing test scripts and conducting front end testing.

Skills

Government-facing experience

Customer service

Help desk

Exceptional written and verbal comms

Self-starter, quick learner

Tools

MS Word

MS Excel

Job description

Unison, a federal-focused software provider, seeks a Customer Support Consultant in Columbia, MD. This hands-on, customer-facing role works with a team to resolve issues, triage tickets, and coordinate with government users and stakeholder teams.

You will develop test scripts, support deployment activities, and contribute to documentation. The position offers growth, in-person interviews, and a pathway to impact in federal procurement and grants management software.