Customer Support Consultant (Highly Cleared: TS/SCI/Full Scope Poly)

Unison; Columbia (MD); In loco; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Unison, a federal-focused software provider, seeks a Customer Support Consultant in Columbia, MD. This hands-on, customer-facing role works with a team to resolve issues, triage tickets, and coordinate with government users and stakeholder teams.

You will develop test scripts, support deployment activities, and contribute to documentation. The position offers growth, in-person interviews, and a pathway to impact in federal procurement and grants management software.

Competenze

• Minimum 3 years of experience in a Government-facing functional, customer service, or help desk role.
• Experience generating and analyzing reports.
• Experience with configuration management desired.
• Experience developing and/or reviewing functional system documentation.
• Experience using MS Word and MS Excel.
• Exceptional written and verbal communications skills.
• Self-starter, quick learner, and team player.

Mansioni

• Analyzing, troubleshooting and resolving issues.
• Triaging and remediating tickets.
• Communicating with technical and functional teams to remediate issues.
• Communicating with Government users and Stakeholder teams to discuss tickets, outstanding issues, workarounds, and resolutions.
• Supporting configuration management process.
• Providing functional support for deployment activities.
• Developing test scripts and conducting front end testing.

Conoscenze

Government-facing experience

Customer service

Help desk

Exceptional written and verbal comms

Self-starter, quick learner

Strumenti

MS Word

MS Excel

Descrizione del lavoro

About Unison

Unison's products power the business of government to work smoother and smarter, making critical federal processes and acquisitions simpler and more effective. Trusted by over 200,000 federal employees and government contractors, our AI-infused software and deep domain expertise help contract shops, cost engineers, 1102s, program managers, and budgeting professionals cut through friction, keep compliance airtight, and sharpen decisions. Our federal focus brings efficiency, transparency, and clarity to complex data, regulations, and workflows, empowering agencies and executives to spend more minutes on mission and achieve strategic objectives. Unison is how federal business gets done.

Unison is proud to be recognized as a 2026 Quantum Certified Workplace in Washington D.C., reflecting our continued focus on building a workplace where people feel supported and teams thrive.

Unison, a leading provider of COTS-based procurement and grants management solutions for the federal government, is seeking a Customer Support Consultant. This will be a hands-on, customer-facing role that operates as part of a team. This is an exciting opportunity that offers the ability to work with passionate people, the opportunity for growth, and a real ability to make a significant impact on business.

Primary responsibilities include:

• Analyzing, troubleshooting and resolving issues

• Triaging and remediating tickets

• Communicating with technical and functional teams to remediate issues

• Communicating with Government users and Stakeholder teams to discuss tickets, outstanding issues, workarounds, and resolutions

• Supporting configuration management process

• Providing functional support for deployment activities

• Developing test scripts and conducting front end testing

Experience, Skills/Abilities, and Education:

• Ability to work 8am to 4pm ET

• Minimum 3 years of experience in a Government-facing functional, customer service, or help desk role

• Experience in generating and analyzing reports desired

• Experience in configuration management desired

• Experience with developing and/or reviewing functional system documentation, to include requirements, design, and training documents desired

• Experience using Microsoft Office Suite desktop applications, specifically MS Word and MS Excel

• Exceptional written and verbal communications skills

• Self-starter, quick learner, and team player

Physical Requirements: Qualified candidates will need to be able to commute to multiple work facilities, remain in a stationary position for periods of time, and be able to communicate with and work side by side with co-workers.

Location: Columbia, MD

Clearance: TS/SCI with Full Scope Polygraph required

In-Person Interview:

Our hiring process requires an in-person meeting, typically the final interview. Travel and accommodations will be provided.

Clearance:

Applicants may need to be the subject of a security investigation and may need to meet eligibility requirements for access to classified information, to include U.S. Citizenship.

Why Join Unison:

Unison has pioneered the creation of innovative software for federal agencies, program offices, and government contractors worldwide. We believe that there is power in moving in unison. Our culture and values reflect this belief and are central to achieving our mission of powering the business of government. Rather than chasing short-lived tech trends, Unison delivers proven software that simplifies the complexities of federal business. Our technology combines innovative thinking with precise federal know-how, addressing critical details others overlook. Designed with purpose and engineered to endure, our software provides consistent performance, allowing federal agencies and contractors to stay focused on their missions.

Unison provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability status, age, genetics, veteran status, or any other characteristic protected by federal, state, or local laws.

Job Applicant Privacy Policy

If you need reasonable accommodation for any part of the employment process, please contact us at [e-mail] and let us know the nature of your request.

Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITIES.

Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH EXAMINATION OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.