TS/SCI Poly Technical Consultant — Federal Systems Expert

Unison; Springfield (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Travel accommodations for engagements

Job summary

Unison Software Solutions is seeking a consultant to support the delivery and ongoing operations of PRISM, Unison's commercial off-the-shelf acquisition and grants management solution, across federal agencies. You will work directly with government users and project leadership to resolve issues, implement enhancements, and ensure day-to-day operations are efficient and compliant.

The role is in-person in Springfield, VA, five days per week, requiring Top Secret/SCI clearance eligibility and CI

Qualifications

• Bachelor's degree required in Business, Information Systems, CS or related field.
• Experience providing software support or Help Desk in client-facing environment.
• Strong written and verbal communication to explain technical concepts to non-technical users.

Responsibilities

• Assist with SQL views/reports creation, running, updating.
• Support integration testing and system integration activities.
• Triage and resolve help desk tickets, provide excellent customer service.
• Collaborate with cross-functional teams to resolve issues and implement improvements.
• Document support activities and best practices for delivery improvements.

Skills

Customer service

Communication

Analytical skills

Problem solving

Prioritization

Education

Bachelor's degree in Business, Information Systems, Computer Science, or related field

Tools

SQL

Microsoft Office

Job description

Unison Software Solutions is seeking a consultant to support the delivery and ongoing operations of PRISM, Unison's commercial off-the-shelf acquisition and grants management solution, across federal agencies. You will work directly with government users and project leadership to resolve issues, implement enhancements, and ensure day-to-day operations are efficient and compliant.

The role is in-person in Springfield, VA, five days per week, requiring Top Secret/SCI clearance eligibility and CI